1. How has the rating of patient satisfaction changed for your organisation within the last year?
2. How important is patient satisfaction within your organisation?
3. Is there a department dedicated to patient satisfaction within your organisation?
4. How frequently is patient satisfaction tracked?
5. How does your organisation track patient satisfaction?
6. Have any programs been introduced to improve patient satisfaction in the last 12 months?
7. Which health care sector requires the most improvement for patient satisfaction?
8. What do you consider to be the most important reason for improving customer satisfaction?
9. In your opinion, has patient satisfaction had a direct affect on your organisation?