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Product/Service Satisfaction
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1.
Question 1.
With regards to your most recent experience with
[COMPANY]
, was the quality of customer service you received:
Very Poor
Poor
Average
Very Good
Excellent
If you indicated that the customer service was poor or very poor, would you please indicate why?
This is required
2.
Question 2.
Taking into consideration the features and benefits of the product itself. How satisfied are you with the product?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfactory
Would you please take a few minutes to describe why you are not satisfied with the product?
This is required
3.
Question 3.
What are your favourite things about this product?
Design
Quality
Cost
Features
Ease of use
Other, please specify:
This is required
Input box for - Other, please specify:
4.
Question 4.
The following statements refer to your recent conversation with the sales representative, please indicate whether you agree or disagree.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The sales person was very courteous
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The sales person dealt with my enquiry professionally
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The sales person was very knowledgeable and understood my needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Are there any comments about the sales person that you would like to add?
This is required