Record all turnbacks and escapes. Internal feedback tool
UTS Carrier QCPC portal - record your turnback or escape for SERVICE OPERATIONS
Dear OPS Associate,
Thank you for contributing in the effort to collect turnback or escape. Remember a turnback is one where you have identified and reworked within your work group, where as an escape is if it is gone past your control to another department where it was identified or all the way to the customer.
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WHERE IS THE REWORK OCCURRING? *
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PLEASE INDICATE THE OFFICE LOCATION *
Indicate the Period of the the turnback:
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TYPE OF TURNBACK *