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1.
Were you able to do what you needed to do today?
Yes
No
2.
How easy was it for you to do what you needed to do?
Very easy
Easy
Neither easy or difficult
Difficult
Very difficult
3.
Why did you give this rating?
4.
Overall, how do you feel about your experience using the service?
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
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