Transformation Strategy

The Council would like to know what you think about its plans for transformation, as set out in the draft Strategic Transformation Strategy.

We will consider the information you give us, and it will help to decide what the final Strategy looks like.

The consultation opens on 1st September 2026 and will close at 12 noon on 30th September 2026.

Before completing the survey, please take a little time to look through the draft Strategy (opens in a new window)

Privacy Statement

Your data will be processed by Flintshire County Council as part of its public task for the specific purposes of understanding your views on its draft Transformation Strategy and for Equality Monitoring purposes under the Equality Act 2010.

The information you provide will be anonymised and used to generate reports for consideration by decision makers.

The feedback you provide will be retained for one year.

If you feel that Flintshire County Council has mishandled your personal data at any time you can make a complaint to the Information Commissioner's Office by visiting their website or by calling their helpline on 0303 123 1113.

For further information about how Flintshire County Council processes personal data and your rights please see our privacy notice on our website - Privacy Notice (opens in a new window)

I am (please tick as many as apply) *

How important do you think it is that the council adopts a Transformation Strategy?

Thinking about the Council's draft vision and objectives for transformation, how important is it to you that the council should:

	Not at all important	Not important	Neutral	Important	Very important
Make better use of the information and data it already holds to inform service provision	Make better use of the information and data it already holds to inform service provision Not at all important	Make better use of the information and data it already holds to inform service provision Not important	Make better use of the information and data it already holds to inform service provision Neutral	Make better use of the information and data it already holds to inform service provision Important	Make better use of the information and data it already holds to inform service provision Very important
Use technology as a facilitator and enabler	Use technology as a facilitator and enabler Not at all important	Use technology as a facilitator and enabler Not important	Use technology as a facilitator and enabler Neutral	Use technology as a facilitator and enabler Important	Use technology as a facilitator and enabler Very important
Better engage with residents and service users	Better engage with residents and service users Not at all important	Better engage with residents and service users Not important	Better engage with residents and service users Neutral	Better engage with residents and service users Important	Better engage with residents and service users Very important
Design and deliver services so that they are inclusive and accessible to all	Design and deliver services so that they are inclusive and accessible to all Not at all important	Design and deliver services so that they are inclusive and accessible to all Not important	Design and deliver services so that they are inclusive and accessible to all Neutral	Design and deliver services so that they are inclusive and accessible to all Important	Design and deliver services so that they are inclusive and accessible to all Very important
Deliver services that reduce the council's carbon footprint	Deliver services that reduce the council's carbon footprint Not at all important	Deliver services that reduce the council's carbon footprint Not important	Deliver services that reduce the council's carbon footprint Neutral	Deliver services that reduce the council's carbon footprint Important	Deliver services that reduce the council's carbon footprint Very important
Redesign internal processes to improve efficiency and reduce waste	Redesign internal processes to improve efficiency and reduce waste Not at all important	Redesign internal processes to improve efficiency and reduce waste Not important	Redesign internal processes to improve efficiency and reduce waste Neutral	Redesign internal processes to improve efficiency and reduce waste Important	Redesign internal processes to improve efficiency and reduce waste Very important
Collaborate with other public sector organisations	Collaborate with other public sector organisations Not at all important	Collaborate with other public sector organisations Not important	Collaborate with other public sector organisations Neutral	Collaborate with other public sector organisations Important	Collaborate with other public sector organisations Very important
Develop more commercial approaches to the delivery of services	Develop more commercial approaches to the delivery of services Not at all important	Develop more commercial approaches to the delivery of services Not important	Develop more commercial approaches to the delivery of services Neutral	Develop more commercial approaches to the delivery of services Important	Develop more commercial approaches to the delivery of services Very important

Thinking about the draft transformation priorities, how important is it to you that the council should:

	Not at all important	Not important	Neutral	Important	Very important
Support financial sustainability through reducing spend or generating income	Support financial sustainability through reducing spend or generating income Not at all important	Support financial sustainability through reducing spend or generating income Not important	Support financial sustainability through reducing spend or generating income Neutral	Support financial sustainability through reducing spend or generating income Important	Support financial sustainability through reducing spend or generating income Very important
Modernise and improve through better use of technology	Modernise and improve through better use of technology Not at all important	Modernise and improve through better use of technology Not important	Modernise and improve through better use of technology Neutral	Modernise and improve through better use of technology Important	Modernise and improve through better use of technology Very important
Continually improve service delivery and redesign processes	Continually improve service delivery and redesign processes Not at all important	Continually improve service delivery and redesign processes Not important	Continually improve service delivery and redesign processes Neutral	Continually improve service delivery and redesign processes Important	Continually improve service delivery and redesign processes Very important
Manage demand and maximise workforce capacity	Manage demand and maximise workforce capacity Not at all important	Manage demand and maximise workforce capacity Not important	Manage demand and maximise workforce capacity Neutral	Manage demand and maximise workforce capacity Important	Manage demand and maximise workforce capacity Very important
Improve customer experience and satisfaction	Improve customer experience and satisfaction Not at all important	Improve customer experience and satisfaction Not important	Improve customer experience and satisfaction Neutral	Improve customer experience and satisfaction Important	Improve customer experience and satisfaction Very important

As the Transformation Strategy moves forward the Council will invite people to have their say to help shape what services will look like.

What would be your preferred way to feed in ideas for transformation and to receive information on what the council is doing under its strategic transformation programme? (tick as many boxes as you wish)

Impact on the Welsh language (Cymraeg)

The Draft Transformation Strategy sets out high level aims and objectives. It is not intended to provide details of all the service changes it will deliver. As such it is considered that the Strategy itself will have a neutral impact on Cymraeg (Welsh language).

By law Flintshire County Council has to offer the services it delivers equally in both Cymraeg and English.

When reviewing or changing existing services, or when planning to introduce new services, the council must consider whether there would be any negative, neutral or positive impacts on Cymraeg - either directly or indirectly - and if necessary identify how any potential negative impacts will be addressed.

The council is confident that individual projects arising out of its new Transformation Strategy will be subject to impact assessments that will ensure Cymraeg is considered and treated equally alongside English.

Having read the draft Strategy, and considering the statement above, what direct and/or indirect impacts do you think the Transformation Strategy will have on the Welsh language ...?

	Negative	Neutral	Positive	Don't know
Indirect	Indirect Negative	Indirect Neutral	Indirect Positive	Indirect Don't know
Direct	Direct Negative	Direct Neutral	Direct Positive	Direct Don't know

Please tell us why?

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
is clear	is clear Strongly disagree	is clear Disagree	is clear Neutral	is clear Agree	is clear Strongly agree
is easy to read	is easy to read Strongly disagree	is easy to read Disagree	is easy to read Neutral	is easy to read Agree	is easy to read Strongly agree
is easy to understand	is easy to understand Strongly disagree	is easy to understand Disagree	is easy to understand Neutral	is easy to understand Agree	is easy to understand Strongly agree

Transformation Strategy

I am (please tick as many as apply) *

How important do you think it is that the council adopts a Transformation Strategy?

Thinking about the Council's draft vision and objectives for transformation, how important is it to you that the council should:

Thinking about the draft transformation priorities, how important is it to you that the council should:

Having read the draft Strategy, and considering the statement above, what direct and/or indirect impacts do you think the Transformation Strategy will have on the Welsh language ...?

Would you agree that our draft Transformation Strategy ....

Do you think the draft Transformation Strategy ....?

If you have any other feedback about the draft Transformation Strategy please use the box below.