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Patient Satisfaction Survey

1. Cripps Health Centre Patient Satisfaction Survey

We always aim to provide services that result in a good patient experience. We would be grateful if you could kindly fill in this survey regarding your visit to the practice today and treatment you received. The information received will be used to inform future service developments and to maintain a high level of patient satisfaction in the future.
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Question 1.

Please tell us who was the appointment with:

- Required.
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Question 2.

How would you rate the service you received?

- Required.
Ability to make an appointment
Information received before appointment (e.g. criteria to receive treatment, what the treatment involves))
Information received after appointment (e.g. how results will be fed back, aftercare)
Signposting
Treatment received
Treatment Room
Parking facilities
Accessibility (taking into consideration any potential barriers such as language and for people with hearing, visual and physical impairments)
Dignity and privacy
OVERALL EXPERIENCE
Question 3.

Which of words or phrases below describe how you felt about your visit: (tick all that apply)
The attitude of staff:

This is required
Question 4.

Which of words or phrases below describe how you felt about your visit: (tick all that apply)
The environment:

This is required
Question 5.

Which of words or phrases below describe how you felt about your visit: (tick all that apply)
The appointment itself:

This is required
Question 6.

Which of words or phrases below describe how you felt about your visit: (tick all that apply)
Your feelings:

This is required
Question 7.

Do you have any other comments about the service you received?

Question 8.

How do you think this service could be improved?