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My Telkom Self-Service Portal Survey
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1
Please take a few moments of your time to help us improve our services to you. All feedback is greatly appreciated.
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1.
Question 1.
Have you been able to solve problems using this portal?
Yes
No
Comments:
This is required
2.
Question 2.
If you have not been able to solve problems, what hindered you from getting your problem resolved?
I could not find what I was looking for
There are too many clicks to get to what I needed
I could not trigger an action - the function wouldn’t work
I kept on getting the error ‘this is embarrassing, we are unable to retrieve your data at this point, please try again later’
Other: please comment
Comments:
This is required
3.
Question 3.
What kind of problems are you most likely to use this online portal for?
To log a fault
To query a bill
To track a logged issue
To get help diagnosing a fault
To log a customer service complaint
Other:make a comment
Comments:
This is required