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Making Space Stakeholder Survey

Page 1

Question 1.

Name

*
Question 2.

Service

- Required.
Question 3.

Please select the statement which best describes your relationship to Making Space;

This is required
*
Question 4.

How would you describe the overall quality of service provided by Making Space?

- Required.
Question 5.

I am and individuals using the service are treated with kindness, respect and dignity.

Question 6.

Individuals using the service, carers, family and appropriate professionals are involved in decisions regarding care and support.

Question 7.

Members of staff listen carefully and take others views into account.

Question 8.

Support plans reflect the needs, wishes and goals of individuals using the service.

Question 9.

Support plans reflect cultural and religious needs and wishes of individuals using the service.

Question 10.

Where applicable, accommodation provided by Making Space is welcoming and homely.

Question 11.

Individuals using the service are supported to develop and maintain skills in order to fully access social, employment, educational and leisure activities.

Question 12.

Staffing levels are appropriate for the service and staff are adequately trained.

Question 13.

Members of staff and the management team are approachable.

Question 14.

Communications from the service are appropriate and received in a timely manner.

Question 15.

Enquiries are dealt with professionally and in a timely manner.

Question 16.

I have trust and confidence in the service provided by Making Space.

Question 17.

I would recommend Making Space to others.

Question 18.

I am likely to refer other people to Making Space.

Question 19.

Please tell us about your experience of Making Space.
What do we do well? What can we improve?

Question 20.

If you would be happy to speak to a member of staff about this survey and the answers you have provided, please leave your contact telephone number or email address in the space below.