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Enforcement and Regulatory Services Customer Satisfaction Questionnaire
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1. Enforcement and Regulatory Services Customer Satisfaction Questionnaire

We are undertaking this questionnaire to evaluate the level of service that you have received and to consider how we can improve our service. We are interested in the service you received from our staff.
Question 1.

Which service are you responding about?

Question 2.

Please tick as appropriate

Did you make the initial enquiry?
Did an officer contact you?
Did you make a complaint/service request?
Question 3.

How did you initially make contact with the relevant team?

Question 4.

When you contacted us? Please indicate whether you agree or disagree with each of the following statements

My enquiry/complaint was acknowledged quickly and efficiently
My enquiry/complaint is still being investigated
I was kept up to date on the status of my enquiry/complaint
Officers were helpful and professional
I was happy that my enquiry/complaint was properly investigated
I was treated with dignity and respect
Question 5.

When we contacted you? Please indicate whether you agree or disagree with each of the following statements

Officers clearly identified themselves
Officers outlined the purpose of their visit
Offiers were helpful and professional
I was given sufficient feedback by officers
I felt that my business was treated fairly
I felt that contact was useful
Did you understand what you had to do following the visit
Was the information/advice provided easy to understand
I was treated with dignity and respect
Question 6.

Overall how would you rate the level of service you received

Question 7.

How can we improve the level of service that you received?

Question 8.

We may need to contact you for further information. Please complete the following details: