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Client Service Survey
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1.
Question 1.
Please tell us your full name
Required
- Required.
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2.
Question 2.
Please advise us of your contact email address
Required
- Required.
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3.
Question 3.
Please tell us the name of the solicitor who acted for you at Bowling & Co
Required
- Required.
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4.
Question 4.
Please enter your matter file number in the box below - this is shown as "Our ref" on letters and emails we have sent to you.
Required
- Required.
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5.
Question 5.
How well did we perform overall on your legal matter?
Required
- Required.
Service was outstanding
Service was very good
Service was average
Service was unsatisfactory
Service was poor
Comments:
This is required
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6.
Question 6.
The attitude and professionalism of my solicitor and his/her team was excellent:
Required
- Required.
Strongly agree
Somewhat agree
Neutral
Somewhat disagree
Strongly disagree
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7.
Question 7.
Out of the following list of attributes, which do you feel your solicitor possessed most? Select all that apply.
Required
- Required.
Patience
Enthusiasm
Good listener
Friendliness
Responsive
Technical expertise
Other:
This is required
Input box for - Other:
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8.
Question 8.
Do you feel that your telephone calls and emails to the firm were responded to, promptly?
Required
- Required.
Strongly agree
Somewhat agree
Neutral
Somewhat disagree
Strongly disagree
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9.
Question 9.
I found my solicitor to be experienced and very knowledgeable on the area of law I instructed the firm on:
Required
- Required.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
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10.
Question 10.
How likely would you be to recommend our firm to friends and family in the future?
Required
- Required.
Yes I'm certain to
There is high a probability
Not sure
Not really likely
Would not recommend
11.
Question 11.
If you have any additional comments, please write them below:
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12.
Question 12.
Would you be happy for us to use your comments (if any), in any future promotional material or on our website (which can be anonymous if you prefer)?
Required
- Required.
Consent
Anonymous
All promotional materials
Consent
Yes
No
Anonymous
Yes
No
Website only
Consent
Yes
No
Anonymous
Yes
No