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Customer Support Evaluation
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1.
Question 1.
How did you contact us?
Email
Web Chat
Telephone
In Person
Other (please specify):
This is required
Input box for - Other (please specify):
2.
Question 2.
If by phone, how quickly were you served?
Instantly
Less than a Minute
About 1 Minute
Less than 5 Minutes
OVer 5 Minutes
N/A
3.
Question 3.
If by Email, how quickly were you responded to?
Less than an Hour
Between 1 and 4 Hours
Between 4 and 8 Hours
Between 8 and 12 Hours
Between 12 and 24 Hours
More than 24 Hours
I didn't Receive a Response
N/A
4.
Question 4.
Why did you contact us?
Subscription Cancellation
Subscription Enquiry
Technical Issues with the Software
Software Enquiry
Not Satisfied with Software
Other (please specify):
This is required
Input box for - Other (please specify):
5.
Question 5.
How satisfied were you with our customer service team?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
6.
Question 6.
Please use the following box if you have any further comments or suggestions regarding our customer service.