Customer Service Survey

1. Question 1.

From which location did you apply for UK visa ? (Country / City)

BGD - Dhaka BGD - Sylhet BTN - Thimphu IND - Ahmedabad IND - Bengaluru IND - Chandigarh IND - Chennai IND - Goa IND - Gurgaon IND - Hyderabad IND - Jaipur IND - Jalandhar IND - Kochi IND - Kolkata IND - Lucknow IND - Mumbai North IND - Mumbai South IND - New Delhi IND - Pune IND - Thiruvananthapuram IND - Whitefield Bengaluru KHM - Phnom Penh LAO - Vientiane LKA - Colombo MMR - Rangoon NPL - Kathmandu THA - Bangkok THA - Bangkok Thanya Park THA - Chiang Mai THA - Crystal Design Centre VNM - Da Nang City VNM - Ha Noi VNM - Ho Chi Minh City

2. Question 2.

Did you know where to find all the information you required at the time of applying ?

Yes No

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3. Question 3.

Were you happy with the guidance provided on the website on the types of applications and documents to submit?

Yes No

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4. Question 4.

Were you able to make the payment online without any difficulties ?

Yes No

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5. Question 5.

Have you opted any of our 'Additional Value Services - AVS' mentioned in the drop box ?

Application and Document Checks Bronze Package Check and Verify Service Courier Service Document Scanning Assistance Extended Hours Passport Collection Form Filling Assistance Form Filling Assistance Via Phone Gold Package Group Appointment Booking Home-To-Home Premium Package Keep My Passport When Applying Online Demand Mobile Visa Online Payment Assistance Personal Assistance Service Photocopying Platinum Package Premium Courier Premium Lounge Prime Time Appointment Priority Visa Service Silver Package Student Premium Package Super Priority Visa Service Walk-In Without Appointment

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6. Question 6.

Did you feel under any pressure to purchase a product or service that you were not interested in?

Yes No

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7. Question 7.

Were you able to get an appointment at the VAC as per your schedule at  a convenient location within 5 working days?

Yes No

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8. Question 8.

Were you aware of the call centre details if you had a query with regards to your application ?

Yes No

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9. Question 9.

Did you receive the outcome of your application within the published time ? (Priority Application - 5 working days, Standard Application - 15 working days)

Yes No

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10. Question 10.

Overall, how would you rate the quality of the service you have received ?

Poor Below Average Average Good Excellent

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