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Social Media and CSR Survey

1. How do you feel about brands and their charitable activites?

Hello!

This short questionnaire will take 5-10 minutes to complete and will help my PR Diploma research into how companies communicate their socially responsible activities. Please take the time to give your honest opinion on each of the questions.
All your answers will be kept in the strictest of confidentiality and no names are recorded. If you have any questions about this survey, please contact Amy Williams on 07854868941 or amywilliamspr@gmail.com

Thank you in advance for taking the time to complete the survey.

Amy


 
Note: When this survey uses the term 'Corporate Social Responsibility', it means a company’s sense of responsibility towards the community and the environment (both ecological and social). For example, companies can express their citizenship through giving money to charity, reducing their waste and pollution, or supporting local educational and social programs.
Question 1.

Which of the following social media sites do you use to follow brands and companies?

This is required
Question 2.

Which of the following companies (if any) do you consider to be socially responsible? Rate 1-5 for each, with 5 being highly socially responsible and 1 being not responsible at all. If you do not know the company, please tick N/A.

Lego
RyanAir
Samsung
RBS
Burberry Group
Glaxo SmithKline (GSK)
Question 3.

When companies commit to acts that are socially responsible (for example raising money for a good cause, reducing waste or contributing to educational programs, how do you think they should communicate their activities (please tick all that apply)?

This is required
Question 4.

Please read the statement below and score each of the following sentences on how strongly you disagree or agree,

If I read about companies socially responsible activities on social media (e.g. Facebook or Twitter)…

I would feel warmer towards the company
I would be more likely to recommend the company to others
I would be more likely to find out more about the charity or beneficiary
I would be more likely to engage with the update e.g. ‘like’, 'comment', share' or 'retweet'
I would unfollow/unlike them
I would feel less warm towards the company
Question 5.

Think about the last time you heard about a company taking part in charitable activities. Where did you see or hear? You can chose more than one option if needed.

This is required
Question 6.

In your opinion which reasons motivate a company to adopt socially responsible practices (tick all that apply)?

This is required
Question 7.

What do you think of companies sharing their socially responsible activities on social media? Please rate each of the following sentences with how strongly you agree or disagree:

I like that social media gives me a voice
I am not interested in companies acts of social responsibility
I like having the power to interact with companies online
Question 8.

To what extent do you think social media gives you the power to change a company’s actions? Score each of the following sentences with how strongly you disagree or agree:


I feel like I have the power to change a company’s actions through social media
If lots of people got together on social media I think a company could change its actions
I don’t think companies listen to what is said on social media
I think companies listen but I don’t think they would change their actions as a result of social media
Question 9.

Do you have any other comments or thoughts on companies sharing their socially responsible activities on social media?

Thank you very much for taking the time to complete the survey. The results will feed into my CIPR Diploma final project. The results will not be shared anywhere else. If you would be interested in seeing my final project please email me at at amywilliamspr@gmail.com.

Thank you,

Amy Williams
Cambridge Marketing College