Access the need for integration of on-line and in-store shopping in furniture retail sector.
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1.
Age
18-25
26-35
36-45
46-55
2.
Gender
Male
Female
3.
Have you purchased any furniture’s in the last three years?
Furniture in the questionnaire includes housewares (Plates, spoon, electric Kettle etc.), indoor furniture (Bed, Sofas, wardrobe etc.), outdoor furniture (Garden furniture, barbeque grill) and home accessories (cushion, bed sheet, curtains, mirrors etc.)
Yes
No
4.
How many times in an average do you purchase furniture’s in a year?
5.
How have you shopped for furniture’s?
In retail stores
Online
Browsed online and purchased in-store
This question requires an answer
6.
How important are below mentioned points in improving online shopping experience of furniture’s?
Tick the most appropriate
Very important
Important
Neutral
Not important
Not important at all
Easy checkout
Easy checkout Very important
Easy checkout Important
Easy checkout Neutral
Easy checkout Not important
Easy checkout Not important at all
360-degree view of the furniture's
360-degree view of the furniture's Very important
360-degree view of the furniture's Important
360-degree view of the furniture's Neutral
360-degree view of the furniture's Not important
360-degree view of the furniture's Not important at all
Easy access to customer service executive
Easy access to customer service executive Very important
Easy access to customer service executive Important
Easy access to customer service executive Neutral
Easy access to customer service executive Not important
Easy access to customer service executive Not important at all
Quick delivery
Quick delivery Very important
Quick delivery Important
Quick delivery Neutral
Quick delivery Not important
Quick delivery Not important at all
Free delivery
Free delivery Very important
Free delivery Important
Free delivery Neutral
Free delivery Not important
Free delivery Not important at all
Frequent delivery status and updates
Frequent delivery status and updates Very important
Frequent delivery status and updates Important
Frequent delivery status and updates Neutral
Frequent delivery status and updates Not important
Frequent delivery status and updates Not important at all
Pick up options
Pick up options Very important
Pick up options Important
Pick up options Neutral
Pick up options Not important
Pick up options Not important at all
Better feel of colour and texture
Better feel of colour and texture Very important
Better feel of colour and texture Important
Better feel of colour and texture Neutral
Better feel of colour and texture Not important
Better feel of colour and texture Not important at all
More product options
More product options Very important
More product options Important
More product options Neutral
More product options Not important
More product options Not important at all
7.
Any other suggestions to improve Online furniture shopping experience?
This question requires an answer
8.
How important are below mentioned points in improving In-store shopping experience of furniture’s?
Click the most appropriate option
Very important
Important
Neutral
Not important
Not important at all
Easy or accessible store layout
Easy or accessible store layout Very important
Easy or accessible store layout Important
Easy or accessible store layout Neutral
Easy or accessible store layout Not important
Easy or accessible store layout Not important at all
Less queuing/ easy payment options
Less queuing/ easy payment options Very important
Less queuing/ easy payment options Important
Less queuing/ easy payment options Neutral
Less queuing/ easy payment options Not important
Less queuing/ easy payment options Not important at all
Knowledgeable staff
Knowledgeable staff Very important
Knowledgeable staff Important
Knowledgeable staff Neutral
Knowledgeable staff Not important
Knowledgeable staff Not important at all
Friendly customer service
Friendly customer service Very important
Friendly customer service Important
Friendly customer service Neutral
Friendly customer service Not important
Friendly customer service Not important at all
Large store format
Large store format Very important
Large store format Important
Large store format Neutral
Large store format Not important
Large store format Not important at all
More product options
More product options Very important
More product options Important
More product options Neutral
More product options Not important
More product options Not important at all
Accessible store location
Accessible store location Very important
Accessible store location Important
Accessible store location Neutral
Accessible store location Not important
Accessible store location Not important at all
9.
Any other suggestions to improve In-store furniture shopping experience?
This question requires an answer
10.
How important are below mentioned factors while purchasing furniture’s?
Click on the most appropriate option.
Very important
Important
Neutral
Not important
Not important at all
Quality
Quality Very important
Quality Important
Quality Neutral
Quality Not important
Quality Not important at all
Price
Price Very important
Price Important
Price Neutral
Price Not important
Price Not important at all
Good service
Good service Very important
Good service Important
Good service Neutral
Good service Not important
Good service Not important at all
Repairs/ maintanence
Repairs/ maintanence Very important
Repairs/ maintanence Important
Repairs/ maintanence Neutral
Repairs/ maintanence Not important
Repairs/ maintanence Not important at all
Timely delivery
Timely delivery Very important
Timely delivery Important
Timely delivery Neutral
Timely delivery Not important
Timely delivery Not important at all
Offers
Offers Very important
Offers Important
Offers Neutral
Offers Not important
Offers Not important at all
Payment plans
Payment plans Very important
Payment plans Important
Payment plans Neutral
Payment plans Not important
Payment plans Not important at all
11.
Any other factors you consider important while shopping for furniture’s?
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