Your views on how we handled your complaint

1. How satisfied were you with the following:

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
The time it took to respond to your complaint	The time it took to respond to your complaint Very Dissatisfied	The time it took to respond to your complaint Dissatisfied	The time it took to respond to your complaint Neutral	The time it took to respond to your complaint Satisfied	The time it took to respond to your complaint Very Satisfied
The outcome of your complaint	The outcome of your complaint Very Dissatisfied	The outcome of your complaint Dissatisfied	The outcome of your complaint Neutral	The outcome of your complaint Satisfied	The outcome of your complaint Very Satisfied

Comments:

2. Based on your experience of having complained to us, please say whether to agree or disagree with the following statements

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I found it easy to make my complaint.	I found it easy to make my complaint. Strongly Disagree	I found it easy to make my complaint. Disagree	I found it easy to make my complaint. Neutral	I found it easy to make my complaint. Agree	I found it easy to make my complaint. Strongly Agree
The complaints process was easy to understand.	The complaints process was easy to understand. Strongly Disagree	The complaints process was easy to understand. Disagree	The complaints process was easy to understand. Neutral	The complaints process was easy to understand. Agree	The complaints process was easy to understand. Strongly Agree
My complaint was acknowledged and I was told when to expect the response.	My complaint was acknowledged and I was told when to expect the response. Strongly Disagree	My complaint was acknowledged and I was told when to expect the response. Disagree	My complaint was acknowledged and I was told when to expect the response. Neutral	My complaint was acknowledged and I was told when to expect the response. Agree	My complaint was acknowledged and I was told when to expect the response. Strongly Agree
The response covered all the issues I had complained about.	The response covered all the issues I had complained about. Strongly Disagree	The response covered all the issues I had complained about. Disagree	The response covered all the issues I had complained about. Neutral	The response covered all the issues I had complained about. Agree	The response covered all the issues I had complained about. Strongly Agree
I feel that my complaint was fully resolved.	I feel that my complaint was fully resolved. Strongly Disagree	I feel that my complaint was fully resolved. Disagree	I feel that my complaint was fully resolved. Neutral	I feel that my complaint was fully resolved. Agree	I feel that my complaint was fully resolved. Strongly Agree

Comments:

3. Are there further things we can do to improve the complaints process?

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