BETA RHC and RP chatbot feedback

1. Welcome

The RPH and RHC really appreciate your time in testing this chatbot, we hope that this can offer users some support during our office closures.

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This chat bot is for testing only and is not a support channel. If you need to contact Report Harmful Content (RHC) or The Revenge Porn Helpline (RP) please do so by clicking the links. You can find out more about the services on their corresponding websites.

Your answers will only be used to inform the development of the chatbot and will only be retained for three months. You do not need to enter any personal details, and this survey is completely anonymous. We will not contact you directly for any further testing, and all future tests of the chat bot will only be available via the Revenge Porn Helpline and the Report Harmful Content services.

In order to continue please tick the box to show you have read through and understand this. *

I understand

Thank you for that.

Please leave any feedback for the chatbot here, and don't worry about being critical - we want to make it work for users.

You do not need to put any identifiable information, this is purely just to see if the chatbot would work for you.

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What issues did you get support with? *

Intimate image-based issue(s) ["revenge porn", sextortion...]
Other online harm(s) [harassment, impersonation....]

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What parts of the chatbot did you like? *

Chatbot speed
Colour of chatbot
Getting support out of hours
Ability to upload content
Ease of use

Advice given
None of it
Ability to report
All of it
Accessibility

Giving personal info
The 'back' feature
The chatbot responses
Sounds of the bot
Content included in the chatbot

Anything else?

What parts of the chatbot did you NOT like?

Chatbot speed
Colour of chatbot
Getting support out of hours
Ability to upload content
Ease of use

Advice given
Ability to report
Sounds of the bot
Giving personal info

The 'back' feature
The chatbot responses
Accessibility
Content included in the chatbot

Can you explain why?

How useful did you find the chatbot for both services?

[5 being extremely useful
1 being not at all useful]

Comments:

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Would this chatbot give you the support you need, when the Helpline is shut? *

Yes
No

Comments:

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Would you feel comfortable uploading content/ information to this chat bot? *

Yes
No

Could you explain more?

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Would you be happy using this chatbot in the future? *

Yes
No

Please put in any other comments you have below

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