Ravensbury Park Medical Centre - Patient Survey : December 2017/January 2018

1. Question 1.

Generally, how easy is it to get through to someone at your GP surgery on the phone?

Very Easy

Fairly Easy

Not Very Easy

Not Easy At All

2. Question 2.

How often do you see or speak to the GP you prefer?

Always or Almost Always

A Lot Of The Time

Some of The Time

Never or Almost Never

3. Question 3.

Overall, how would you describe your experience of making an appointment?

Very Good

Fairly Good

Neither Good Nor Poor

Fairly Poor

Very Poor

4. Question 4.

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at giving you enough time?

Very Good

Good

Neither Good Nor Poor

Poor

Very Poor

5. Question 5.

Last time you saw a nurse from your surgery, how good was that nurse at listening to you?

Very Good

Good

Neither Good Nor Poor

Poor

Very Poor

6. Question 6.

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at explaining tests and treatments?

Very Good

Good

Neither Good Nor Poor

Poor

Very Poor

7. Question 7.

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at involving you in decisions about your care?

Very Good

Good

Neither Good Nor Poor

Poor

Very Poor

8. Question 8.

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at treating you with care and concern?

Very Good

Good

Neither Good Nor Poor

Poor

Very Poor

9. Question 9.

Last time you saw or spoke to a nurse from your surgery, did you have confidence and trust in that nurse?

Very Good

Good

Neither Good Nor Poor

Poor

Very Poor

10. Question 10.

How would you rate your overall experience at your surgery?

Very Good

Good

Neither Good Nor Poor

Poor

Very poor

11. Question 11.

Please provide any additional feedback and/or suggestions to help us
to improve the service.