Patient engagement survey for improved access



In order to shape a shared vision for the future of local healthcare, NHS North Norfolk CCG, NHS South Norfolk CCG, NHS West Norfolk CCG, NHS Norwich CCG and NHS Great Yarmouth and Waveney CCG (the Norfolk & Waveney Clinical Commissioning Groups) must listen to, understand and act on what really matters to patients and people in our communities.

This is essential in order to ensure the best use of public funds, to deliver services that respond to patients’ needs and offer the best possible patient experience.

Norfolk & Waveney CCGs are therefore seeking the views and experiences of our local community, patients and carers, and especially of those less able to speak for themselves.

These views and feedback on patient experience will help to inform and shape future plans.  Patient and public views are sought on the proposals for accessing morning (before surgery), evening and weekend GP Practice services.

There is a national and local shortage of GPs and other clinicians who work in general practice. This means that the additional services may be provided at a venue other than your own surgery and that you may not see your own GP or even a GP from your usual practice. Should that GP need to access your medical records, your consent will be sought.

National funding is available from 2018 to improve access to GP services. This piece of work is known as ‘delivering improved access to GP services’.

As a collective of CCG’s we are currently considering what improved access in your area might look like, so that it meets the needs of our population and is realistically deliverable within the budget we have been allocated.

The CCG would like to find out more about your views on improving access to GP services in the mornings, evenings and at weekends.

By completing the survey you have the opportunity to tell us:
  • How likely you are to use appointments in the mornings, evenings and at weekends. 
  • The kind of services you might want to use in the mornings, evenings and at weekends.
  • Where you would be willing to travel to access appointments in the mornings, evenings and at weekends

In deciding what level of improved access provision is needed for the local population, the CCGs will consider the responses to this survey, alongside; evidence of GP and nursing shortages, how GP appointments are currently used; current levels of usage of other services during extended access periods such as GP Out of Hours, A&E and local Urgent Treatment Centres /Minor Injury Units/Walk in Centres. We will also look at nationally available evidence where these approaches have been piloted. All of this information will help inform how improved access is provided in your local area.