AI-Powered NPS Survey Software
Turn NPS feedback into loyalty and growth
Transform NPS feedback into business impact
Launch NPS surveys in minutes
Create and send best-in-class NPS surveys quickly without complexity.
Meet customers where they are
Collect NPS feedback across email, SMS, in-app, web, QR codes, and more.
Understand what's driving your scores
Uncover trends, themes, and sentiment. See exactly what's influencing loyalty.
Watch your NPS rise
Act on insights, track improvements over time, and celebrate measurable improvements in your NPS.
Build NPS surveys that capture richer feedback
Analyse NPS feedback for data-driven insights
See how teams like yours improved NPS
“SmartSurvey combines user-friendliness with the security we need. It’s helped us make data-driven decisions to deliver better experiences.”
“Since we have been using SmartSurvey,
I would not look elsewhere for any other provider.”
Turn NPS insights into measurable impact
Get more from your NPS programme
Other tools
Just a score - no skip logic, no open-text analysis, causing you to miss the “why” behind the number
Takes weeks of manual analysis to surface root causes or recurring themes hidden in qualitative feedback.
You're left guessing what to fix, or worse, fixing the wrong thing, leaving your team to do more work
Feedback gets collected, but then forgotten about, with no clear path to follow-up or resolution
Limited tools mean your feedback gets siloed, delayed, or ignored entirely
NPS with SmartSurvey
With skip logic and open-text insights built-in, you get the complete story, not just a score
Instantly uncover patterns, pain points, and opportunities in what customers actually say in seconds with AI
Real-time NPS dashboards show you shifts in sentiment as they happen; notifications enable rapid response
Built-in case management helps you close the loop fast on every single response whenever it’s needed
Join 1000s of teams that don’t just measure feedback - they act on it
Frequently asked questions
SmartSurvey is a fully-featured platform with advanced NPS tools, often more flexible than specialist NPS-only software. You get trend tracking, cohort filtering and custom dashboards to help you run your full NPS programme, from collection to insight to action.
Built to fit seamlessly into your existing workflows. Embed surveys directly into websites and apps, connect with Salesforce or HubSpot to pull in contact data, or push results to Power BI for advanced reporting. We also offer API and webhook access for custom integrations.
Yes. SmartSurvey is ISO27001 certified and Cyber Essentials Plus accredited. All data is encrypted both in transit using TLS and at rest using AES encryption. We're fully GDPR compliant and offer localised data storage options upon request.
Of course. After we understand your needs, we'll show you a personalised demo and set you up on a trial so you can get hands-on with the product. Start by requesting a demo.
Pricing depends on your requirements, so we'd love to have a conversation about the ideal solution for you. We want to make sure we're both a good fit and scope a solution that provides maximum value. Book a demo to get started.
