Glasgow City Council - Translation Services Survey

1. Introduction


Glasgow City Council currently have an in house language translation service who are looking to outsource this requirement. This services is requires to be delivered  24 hours a day, 365 days a year.
 

1. Question
Please can you confirm if you can provide the following Services :- Spoken language face to face interpreting

Definition
Provide Spoken Face to Face Interpreting (simultaneous, consecutive and whispering), whereby the meaning of what is said in one language is transferred at the event in spoken form into a second language by an interpreter in personal attendance. *

 

2. Question
Please can you confirm if you can provide the following Services Spoken language telephone interpreting

Definition
Provision of a consecutive interpreting service via the medium of telephone.
Telephone interpreters shall convert a spoken language from one language to another enabling listeners and speakers to understand each other. *

 

3. Question
Please can you confirm if you can provide the following Services Spoken language video conferencing interpreting

Definition
Provision of a consecutive interpreting service via the medium of video conferencing.
Video conferencing interpreters shall convert a spoken language from one language to another enabling listeners and speakers to understand each other, as well as see each other. 
  *

 

4. Question
Please can you confirm if you can provide the following Services:-  Written translation to other spoken languages

Definition
Written translation from English into the language requested by the patients and from those languages into English or other languages.
Translation refers to the conversion of written documents into another language as text. 
Provision of a consecutive interpreting service via the medium of video conferencing.

  *

 

5. Question
Please can you confirm if you are able to provide any of the following services in Scotland *

 

6. Question
Please can you confirm if you are currently provide any of the following services in Scotland and to which organisations and companies in the comment field. *

 

7. Question
Are there any Languages and/or dialects that your organisation cannot currently provide in relation to translation services? If yes, please provide details in the comment field below: *

 

8. Question
What is the most common type of translation service that your organisation currently provides from the list below. *

 

9. Question
Can your organisation provide a 24 hrs a day 365 days a year service? *

 

10. Question
Can you provide an immediate telephone interpreting service? *

 

11. Question
What is the minimum time period for Scheduled Pre planned and Pre booked for the below services;-

• Spoken language face to face interpreting
• Spoken language telephone interpreting
• Spoken language video conferencing interpreting
• Written translation to other spoken languages *

 

12. Question
Please can you confirm if your organisation has been appointed to any public sector frameworks? and if yes, please provide further details in the comment field below: *

 

13. Question
Please can you advise in relation to commercial pricing, are they any key elements that should be considered by Glasgow City Council? *

 

14. Question
As this is currently an inhouse service there are potentially a TUPE consideration would this prevent your organisation submitting a bid? 
  *

 

15. Question
Would your organisation consider bidding for this future procurement?

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16. Question
Is there anything else that Glasgow City Council should be aware of or take into consideration as part of the procurement exercise?