Organisation survey: mental health experiences and ideas

This is a short survey for organisations working with and/or supporting people with mental ill health to help us understand people's experiences of accessing mental health services in York and what good mental health services should look like. This information should be from your organisation's perspective, we have a separate survey for people to fill in as individuals: https://www.smartsurvey.co.uk/s/W1DALF/

This survey should not take more than 10 minutes to complete.

If you would rather have a conversation, don't hesitate to get in touch on 01904 621133 or healthwatch@yorkcvs.org.uk.

1. Organisation name

2. Have any of your service users/members/clients talked to you about challenges in accessing mental health support?

3. If yes, what are the three things you hearing about most often? (Please tick 1, 2 and 3 next to your top three choices and leave the others blank)

	1	2	3
Crisis line	Crisis line 1	Crisis line 2	Crisis line 3
Community Mental Health Team (CMHT)	Community Mental Health Team (CMHT) 1	Community Mental Health Team (CMHT) 2	Community Mental Health Team (CMHT) 3
Neurodiversity assessments and diagnosis	Neurodiversity assessments and diagnosis 1	Neurodiversity assessments and diagnosis 2	Neurodiversity assessments and diagnosis 3
CAMHS	CAMHS 1	CAMHS 2	CAMHS 3
Foss Park Hospital	Foss Park Hospital 1	Foss Park Hospital 2	Foss Park Hospital 3
Substance misuse / dual diagnosis	Substance misuse / dual diagnosis 1	Substance misuse / dual diagnosis 2	Substance misuse / dual diagnosis 3
Waiting times	Waiting times 1	Waiting times 2	Waiting times 3
Care for people with complex needs	Care for people with complex needs 1	Care for people with complex needs 2	Care for people with complex needs 3
Eating disorders	Eating disorders 1	Eating disorders 2	Eating disorders 3
Talking therapies	Talking therapies 1	Talking therapies 2	Talking therapies 3

Other:

4. How do your service users/members/clients get in touch with you in the first instance?

Referral / signposting from Tees Esk and Wear Valleys NHS Trust (TEWV) crisis line
Referral / signposting from TEWV - other
Referral / signposting from GP / primary care
Signposting from non NHS organisation
Word of mouth from another service user/member/client
Directly as a result of organisation information / promotion
Other (please specify):

5. Have any of the people you see accessed other mental health services? If yes, which services

6. Are people happy to see a trained person from your organisation or do they ever say they want to see an NHS health professional?

Most are happy to see anyone who can help
Some are happy to see anyone who can help and some would rather see an NHS professional
Most would rather see someone at our organisation
Some would rather see someone from our organisation
Most would rather see an NHS professional
Some would rather see an NHS professional
Other (please specify):

7. Do you think there are any good mental health support services in York? If yes, which ones?

8. What are the gaps in current mental ill health services and support in York?

9. Do you signpost people to the Clarence Street mental health hub?

Yes, quite often
Yes, sometimes
No
Other (please specify):

Comment: