Estimated time to complete: No longer than 5 minutes.
Thank you for taking the time to complete this short survey. The Customer Service Survey aims to gather feedback from a broad range of Charnwood Borough Council customers to better understand their needs, preferences, and experiences when accessing council services.
Your feedback will help us identify what is working well and where we can make improvements. This information will help ensure that the new Customer Service Strategy is based on real customer insight rather than assumptions.
Your responses are anonymous and will be used only to improve our services.
Thank you for your time.
The deadline to complete the survey is Monday, 5 January 2026.