2023 Citizens Advice North Herts Access Survey

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1. Are you or have you ever been a client of Citizens Advice? *

Yes in the last 12 months
Yes but not in the last 12 months
No

Comments:

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2. How would you like to be able to get advice? (Tick up to 2 ) *

Face to face in person
Face to face in video call
Telephone call
Email
Website

Comments:

This question requires an answer

3. If you wanted a face to face advice appointment, which location would you prefer ? (Tick only 1 box ) *

Our Royston or Letchworth offices
Office of another organisation , eg, settle offices or Foodbank
Local Church or Village Hall
Local Library
Home
School
Other (please specify):

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4. When is the best time for you to contact us? (Tick only 1 box) *

Office hours - 9am to 5pm
Weekday evening - after 5pm
Weekend

Comments:

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5. Do you have use of a car? *

Yes
No
Yes, but rely on someone else to drive me

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6. Do you have access to the internet and feel comfortable using it? *

Comments:

7. Over the next year, what do you think are the top three issues (from the list below) that will affect your household the most?

Inflation rate
Energy Prices
Benefit or Pension Claims
Rising rental or mortgage costs
Debt
Relationship Breakdown

Housing
Education
Health & Well-being
Employment
Other (please specify):

Comments:

8. In addition to advice, we can also offer the following services; please tick the 1 that interests you the most.

Energy saving advice
Scams awareness and prevention
Support on managing money
Support with the rising cost of living
Other (please specify):

Comments:

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9. What is your age? *

20 or under
21 - 30
31 - 40
41 - 50

51 - 60
61 -70
70 +

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10. Do you class yourself as having a disability or long term health condition? *

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11. Which of the following categories best describes your employment status? *

Employed, working full-time
Employed, working part-time
Self-employed
Unemployed, looking for work
Unemployed, NOT looking for work e.g. caring responsibilities, looking after children, health reasons
Retired
Student

2023 Citizens Advice North Herts Access Survey

1. Are you or have you ever been a client of Citizens Advice? *

2. How would you like to be able to get advice? (Tick up to 2 ) *

3. If you wanted a face to face advice appointment, which location would you prefer ? (Tick only 1 box ) *

4. When is the best time for you to contact us? (Tick only 1 box) *

5. Do you have use of a car? *

6. Do you have access to the internet and feel comfortable using it? *

7. Over the next year, what do you think are the top three issues (from the list below) that will affect your household the most?

8. In addition to advice, we can also offer the following services; please tick the 1 that interests you the most.

9. What is your age? *

10. Do you class yourself as having a disability or long term health condition? *

11. Which of the following categories best describes your employment status? *

12. Please add any additional comments or suggestions for our service.