Use of SBHA office in Hawick

We aim to ensure that we deliver quality, accessible services that provide you with an excellent customer experience and we need to ensure that we continue to do so in the most efficient and effective way.

Listening to you, over the years we have significantly changed the way we deliver services, providing you with greater digital access and equipping our Teams for mobile working. We now offer contact through:

- Home Visits and Planned Appointments
- Neighbourhood Surgeries (in the Café Recharge, Burnfoot Hub, Hazeldean, Rutherford Square and Richmond Row)
- MySBHA App, Facebook, Website
- Phone, Text Messages, the Repairs Freephone, e-mail, and MS Teams / NearMe / WhatsApp Digital Appointments

This has reduced the time the SBHA Team spend working from behind a desk in the offices and stood us in good stead during recent challenging times of the Covid pandemic when, in line with national restrictions, our offices were closed.

We are now considering alternative future options for the use of our local offices in Hawick and Galashiels, which have remained closed since the beginning of the pandemic in March 2020. We are currently maintaining these offices, which does not provide best use, nor value for money for Tenants. We would therefore like to consult Tenants on the proposal to close these offices permanently. We are keen to hear your views on this.

1. Before the pandemic, did you visit the Hawick office *

Once a week or more
Roughly once a month
Roughly once a year
Never

Comments:

2. Thinking about your most recent three visits to the Hawick office, can you tell us if possible what the main purpose of your visit was? Please tick all that apply. *

I did not visit the Hawick office
To pay rent
To report a repair
To make a comment - complaint or compliment - about a service received
To attend an appointment with a Team member
General enquiry
Other (please specify below)

Comments:

3. Do you agree that SBHA's office in Hawick should be closed to the public, to allow us to devote more resources to widening the options for people to contact and meet with us? *

Yes
No
No preference
Don't Know

Comments:

4. If the Hawick office does remain closed, what do you think we should do with it?

Turn it back into affordable homes for rent
Lease it out, e.g. to a voluntary organisation
Sell it
Other (please specify below)

Comments:

5. What is your preferred method of speaking to SBHA? *

Comments:

1. Before the pandemic, did you visit the Hawick office *

2. Thinking about your most recent three visits to the Hawick office, can you tell us if possible what the main purpose of your visit was? Please tick all that apply. *

3. Do you agree that SBHA's office in Hawick should be closed to the public, to allow us to devote more resources to widening the options for people to contact and meet with us? *

4. If the Hawick office does remain closed, what do you think we should do with it?

5. What is your preferred method of speaking to SBHA? *

What other options do you think we should consider introducing, to make it easier and more convenient for people to get in touch with us?