TSM Survey

1. Your details

Name
Organisation
Email address

2. How are you carrying out the surveys?

In-house
A mixture
Externally (who have you commissioned?):

3. Please tick all the methods you are using

Are there any particular approaches you recommend or prefer? If so, please explain why

4. How different is your approach to the previous ways in which you have gathered and measured satisfaction?

Very different	A little different	More or less the same	No change
Very different	A little different	More or less the same	No change

5. Have you received any results yet?

If yes, what are they indicating? Are there any particularly positive/negative, expected/unexpected issues? If no, when are you expecting to receive results?

6. How and who are you reporting results to?

7. What further action are you taking, if any – eg, additional surveys, focus groups to drill down further behind the findings?

8. Are you doing any benchmarking?

Yes
No
Not yet but plan to do so

9. Are you struggling with any particular aspects and would like further clarity, advice? For example, sampling methodology, definitions etc

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