Introduction

We are Healthwatch Lancashire. We work to make sure health and care services are the best they can be for the people who use them. 


 

We have heard that it can be difficult for disabled people to travel for health care, and that some places are not accessible.

We would like to ask you some questions about what it’s like for you to get to the hospital, doctor, pharmacy, and same-day walk-in centre. This could be by bus, walking, someone taking you in their car, or the hospital ambulance taking you.

Your information

We will use the information you give us to spot things that could be better. 

We might use the things you say in a report, but we will not use your name and it will not be possible to identify you. 

  

You can ask somebody to help you read the questions and answer them if you want, but they should not tell you which answer to pick because we want to know what you think.

 If you are giving us information for someone else, make sure you have asked them first. 



You can find out more about how we use your information on this website: www.healthwatch.co.uk/privacy



1. Are you answering for yourself or are you answering for someone else? 

 

2. How do you usually travel to these health services? (for example, car, bus, taxi, hospital transport)

 

3. Have you had any problems getting to healthcare services? (for example, travel costs, long travel times, difficulty booking transport, poor transport links)

 

4. Do you know if you are able to get money to help you travel to services? (for example, from the NHS or Lancashire County Council). 

 

5. If you have had free travel to your appointment how easy was it to arrange?

 

6. Have you ever missed or had to cancel an appointment because of transport problems? 

 

7. When you arrive at the service, how easy is it to get from the car park or bus stop to the building? 

Please choose from these options and write your answer in the text box:

Very easy Easy Difficult Very difficult

 

8. Are entrances easy for you to access?

Please choose from these options and write you answer in the text box: 

Yes No Sometimes

 

9. Are direction signs in buildings easy for you to see and understand? 

Please choose from the following options and write your answer in the text-box:

Yes No Sometimes

 

10. Are waiting areas comfortable for you?

Please choose from the following options and write your answer in the text-box provided:

Yes No Sometimes 

 

About you

It would be helpful to know more about you.



This helps us see if different people get better or worse care. 



You do not have to answer these questions.


11. Are you registered as disabled?

 

12. How old are you?

 

13. What is your gender? 
Gender is whether you like to be known as male, female or something else.

 

14. Is your gender the same as the one you were given when you were born? 

 

15. What is your ethnicity?

 

16. What is your sexual orientation?

 

17. What area do you live in? (please write the first half of your postcode, such as 'PR1')