TSM Survey


1. Your details


2. How are you carrying out the surveys?


3. Please tick all the methods you are using


4. How different is your approach to the previous ways in which you have gathered and measured satisfaction?

Very differentA little differentMore or less the sameNo change

5. Have you received any results yet?


6. How and who are you reporting results to?


7. What further action are you taking, if any – eg, additional surveys, focus groups to drill down further behind the findings?


8. Are you doing any benchmarking?


9. Are you struggling with any particular aspects and would like further clarity, advice? For example, sampling methodology, definitions etc


10. Are there any other comments/observations you would like to make based on your experience so far?