Welcome to the TrustMark Survey!
We are conducting research to identify the needs and expectations of TrustMark's target audiences in order to create a new, user-friendly and well customised Communications Platform. Your feedback and insights are key components of our research and will have a real impact on our communications platform.
This survey should only take around 10 minutes to complete and your responses are completely anonymous. For more information regarding data protection, please visit this link: https://www.smartsurvey.co.uk/security.
Please keep in mind, that all of the activities or policies mentioned in the survey are only being looked into for the research purposes and they may not reflect our current or planned activities.
Thank you for being an active contributor to increasing the quality of our service, we really appreciate your input!
Best regards,
TrustMark team
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2. On which region do you work? *
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3. How many employees does your company have? *
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4. In which role in your company do you work? *
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5. How long have you been working in this industry? *
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6. What kind of services does your company offer? *
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7. What are the most important factors which make your customers choose your company? Please order the following items from the most to the least important. *
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8. What actions do you take to increase your visibility and recognition on the Internet? *
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9. What tools do you use to schedule work for the customers? *
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10. What is your opinion of your current tool for scheduling work for your customers? *
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11. What are the major challenges in your business? *
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12. What are the most common questions your customers have before starting the work? *
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13. What is the most popular payment option chosen by customer? Please order the options below from the most to the least often: *
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14. What actions do you take to verify the quality of your work? *
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15. What tools do you use for the dispute process? *
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16. Are you registered with any trade association or certification body? *