Non-registered businesses

Welcome to the TrustMark Survey!

We are conducting research to identify the needs and expectations of TrustMark's target audiences in order to create a new, user-friendly and well customised Communications Platform. Your feedback and insights are key components of our research and will have a real impact on our communications platform.

This survey should only take around 10 minutes to complete and your responses are completely anonymous. For more information regarding data protection, please visit this link: https://www.smartsurvey.co.uk/security.

Please keep in mind, that all of the activities or policies mentioned in the survey are only being looked into for the research purposes and they may not reflect our current or planned activities.

Thank you for being an active contributor to increasing the quality of our service, we really appreciate your input!

Best regards,

TrustMark team

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How old are you?

18-25

26-35

36-50

51-65

Over 65

How many employees does your company have?

One-person business activity

2 – 9 employees

10– 49 employees

50 – 249 employees

Over 250 employees

In which role in your company do you work?

Not applicable - one-person business activity

Management

Customer Service

Marketing/Sales/Finance

Specialist (Builder/Installer/…)

Other (please specify):

This is required

How long have you been working in this industry?

Less than 1 year

1-3 years

4-10 years

Over 11 years

What kind of services does your company offer?

Construction - General repair Maintenance and Improvement

Construction - Building services (plumbing, heating, air conditioning, electrical etc)

Construction - Energy Efficiency and renewable technologies

Education

Helping customers fund work i.e. finance or links to government grants

Other (please specify):

This is required

What are the most important factors which make your customers choose your company? Please order the following items from the most to the least important.

1 of 9 - Well-known brand. Select to start reordering

Well-known brand

2 of 9 - Visibility on the Internet. Select to start reordering

Visibility on the Internet

3 of 9 - Technical excellence. Select to start reordering

Technical excellence

4 of 9 - Building relationships with the customers. Select to start reordering

Building relationships with the customers

5 of 9 - Recommendation from other customers. Select to start reordering

Recommendation from other customers

6 of 9 - Years of experience. Select to start reordering

Years of experience

7 of 9 - One-stop shop. Select to start reordering

One-stop shop

8 of 9 - Certification / membership with Scheme Provider. Select to start reordering

Certification / membership with Scheme Provider

9 of 9 - Other (please specify in the comment section below). Select to start reordering

Other (please specify in the comment section below)

Reset order

Comments:

This is required

What tools do you use to schedule work for the customers?

Offline – (e.g. phone, paper calendar…)

E-mail

Dedicated (tailor-made) service

SAP

Google Calendar / Apple’s Calendar / Outlook

Other commercial applications

What is your opinion of your current tool for scheduling work for your customers?

I am satisfied with it

I am not satisfied and I am planning to change it

I am not satisfied and I am not planning to change it

What are the most common questions your customers have before starting the work?

How long does it take (to complete the work)?

How much does it cost?

Do I have to prepare anything before starting work?

Other (please specify):

This is required

What is the most popular payment option chosen by customer? Please order the options below from the most to the least often:

1 of 4 - Cash. Select to start reordering

Cash

2 of 4 - Card. Select to start reordering

Card

3 of 4 - External financing. Select to start reordering

External financing

4 of 4 - Government initiatives. Select to start reordering

Government initiatives

Reset order

What actions do you take to verify the quality of your work?

Photographic documentation after finishing work

Requiring the acceptance of the works signed off by the customer

Double checking the work outputs by another specialist

Phone system that allows to playback calls with customer service to review quality

Encourage customers to review online

We do not verify the quality of our work

Other (please specify):

This is required

What tools do you use for the dispute process?

Dedicated (tailor-made) software

No specific tool (e.g. e-mail or phone only) but having any would be helpful

No specific tool (e.g. e-mail or phone only) and that is enough for my needs

Other (please specify):

This is required

Are you registered with any trade association or certification body?

Yes (which ones? - Please use the comment section below)

Comments:

This is required

How old are you?

On which region do you work?

How many employees does your company have?

In which role in your company do you work?

How long have you been working in this industry?

What kind of services does your company offer?

What are the most important factors which make your customers choose your company? Please order the following items from the most to the least important.

What actions do you take to increase your visibility and recognition on the Internet?

What tools do you use to schedule work for the customers?

What is your opinion of your current tool for scheduling work for your customers?

What are the major challenges in your business?

What are the most common questions your customers have before starting the work?

What is the most popular payment option chosen by customer? Please order the options below from the most to the least often:

What actions do you take to verify the quality of your work?

What tools do you use for the dispute process?

Are you registered with any trade association or certification body?

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How old are you?

On which region do you work?

How many employees does your company have?

In which role in your company do you work?

How long have you been working in this industry?

What kind of services does your company offer?

What are the most important factors which make your customers choose your company? Please order the following items from the most to the least important.

What actions do you take to increase your visibility and recognition on the Internet?

What tools do you use to schedule work for the customers?

What is your opinion of your current tool for scheduling work for your customers?

What are the major challenges in your business?

What are the most common questions your customers have before starting the work?

What is the most popular payment option chosen by customer? Please order the options below from the most to the least often:

What actions do you take to verify the quality of your work?

What tools do you use for the dispute process?

Are you registered with any trade association or certification body?