SENDIASS Client satisfaction survey Sept. 2023- Sept 2024 - Your feedback helps us improve . Thanks in advance

1. How did you hear about our service?

2. How easy was it to get in touch with us ?

Very Easy

Easy

Somewhat easy

Not at all easy

Was there anything we could have done better?

3. How quickly did we respond?

Very quickly

Quickly

Slowly

Very slowly

Comments:

4. How well did we understand your concerns?

Very Well
Mostly
Partly
Not at all well

Comments:

5. How helpful were we?

Very helpful

Helpful

Somewhat helpful

Not helpful at all

Comments:

6. How neutral,fair and unbiased were we?

Very

Mostly

Somewhat

Not at all

Comments:

7. Would you be happy to contact SENDIASS again if you needed to ?

Comments:

8. Did SENDIASS Manchester

	Yes	No
Return your calls or emails promptly?	Return your calls or emails promptly? Yes	Return your calls or emails promptly? No
Keep in touch?	Keep in touch? Yes	Keep in touch? No
Explain why decisions were made & what was happening?	Explain why decisions were made & what was happening? Yes	Explain why decisions were made & what was happening? No
Listen to your views?	Listen to your views? Yes	Listen to your views? No
Treat you with respect?	Treat you with respect? Yes	Treat you with respect? No
Provide a confidential service?	Provide a confidential service? Yes	Provide a confidential service? No
Explain to you what IAS role was?	Explain to you what IAS role was? Yes	Explain to you what IAS role was? No
Give you the information & advice that met your needs?	Give you the information & advice that met your needs? Yes	Give you the information & advice that met your needs? No
	Yes	No

9. What difference has using SENDIASS Manchester made to you?

A great deal of difference

A lot of difference

Some difference

No difference at all

Comments:

10. If using SENDIASS made a difference to you please tell us how .
(you can tick all boxes that apply and write in the comments box too.)

My relationship with the Local Authority has improved
My relationship with the education setting (Nursery / School/College ) has improved
I feel my child's needs are better understood ( If you are the parent answering )
I feel my needs are better understood ( If you are the young person (answering)
I have a better understanding of the Code of Practice and the arrangements that should be made for children and young people with SEND
I feel more confident.
I feel my child has benefited as a result of the service being involved.
I feel more involved with my child's education
Other (please specify):

11. Overall, how satisfied are you with the service you received?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

Comments:

12. How likely are you to recommend SENDIASS to others?

Very likely

likely

Unlikely

Very unlikely

Comments:

13. Do you have any suggestions on how we improve or develop the service?

14. We may wish to contact you to better understand your experience of of the service received . If you want us to contact you please add the best form of contact in the box below ( this could be your phone number, email address or home address ). If you don't want to be contacted just leave the box below blank

15. Data Protection Declaration

Your responses to this survey are used for data monitoring and evaluation purposes.
This information will be shared with the National IASS Network and the Local Authority to inform best practice and to ensure that the service is effective.

Any data reports that are produced will be anonymous and only report key themes so at no time will you be identified from the responses.

Please select one of the responses below to confirm you have read this statement and do or don't consent to your responses for data monitoring purposes.

I consent to the responses I have given being used for data monitoring purposes

I do not consent to the responses I have given being used for data monitoring purposes

SENDIASS Client satisfaction survey Sept. 2023- Sept 2024 - Your feedback helps us improve . Thanks in advance

1. How did you hear about our service?

2. How easy was it to get in touch with us ?

3. How quickly did we respond?

4. How well did we understand your concerns?

5. How helpful were we?

6. How neutral,fair and unbiased were we?

7. Would you be happy to contact SENDIASS again if you needed to ?

8. Did SENDIASS Manchester

9. What difference has using SENDIASS Manchester made to you?

10. If using SENDIASS made a difference to you please tell us how .(you can tick all boxes that apply and write in the comments box too.)

11. Overall, how satisfied are you with the service you received?

12. How likely are you to recommend SENDIASS to others?

13. Do you have any suggestions on how we improve or develop the service?

10. If using SENDIASS made a difference to you please tell us how .
(you can tick all boxes that apply and write in the comments box too.)