1. When did you last use a community pharmacy? (e.g. on a high street or supermarket)?
2. When did you last use a pharmacy located inside or attached to a health service (e.g. at a GP surgery or in a hospital)?
3. In the last year, what were the reasons you visited a pharmacy? (select all that apply)
4. Have you ever asked a pharmacist for advice about a medical issue or health concern?
5. How did you feel discussing health issues with a pharmacist at a pharmacy?
6. If you felt uncomfortable, what were the reasons? (select all that apply)
7. Have you ever cancelled a prescription because you no longer needed the medication?
8. Are you aware that you can cancel your prescription through your pharmacist?
9. What do you do with unused medication
10. Would you be interested in more information about how to cancel your prescription and/or safely dispose of medications?
11. Do you feel confident managing your repeat prescriptions ( ordering, cancelling, collecting)?
12. Have you ever collected a prescription you later realised you do not need?
13. Were you able to get your prescription the last time you visited a pharmacy?
14. If you couldn't get all your prescription, what did you do next?
15. How long did it take before you got your prescription?
16. Have you heard of NHS Pharmacy First?
17. How would you describe what Pharmacy First offers? ( Free text)
18. The Pharmacy First service now allows trained pharmacists to treat a range of common conditions. Have you sought advice or treatment for any of the following at a pharmacy? (Select all that apply)
19. How would you rate your experience of getting help from the pharmacist about these conditions ( Please skip if this doesn't apply)
20. Have you ever used an online pharmacy?
21. Why did you choose to use an online pharmacy?
22. Demographics
Healthwatch Somerset would like to anonymously use comments provided in this survey within published reports. These reports are shared with the public and health decision makers to help improve services.
*Please answer this question (required)
Do you give your consent to have your comments published?
Why Healthwatch Somerset collect demographics and location information:
1. To evaluate representation of an individual research method
2. To analyse the data based on demographic and geographic characteristics (when there is sufficient data to do so)
3. To evaluate representation across the work programme and over multiple years which can be reported on, as well as informing project targeting to work towards improved representation.
By telling us more information about yourself, you can help us better understand how people's experiences may differ depending on their personal characteristics.
The following demographic questions are optional, you do not have to answer any of the questions.
24. What gender do you identify with?
25. Is your gender different to the sex that was assigned to you at birth?
26. Which sexual orientation do you identify with?
27. What is your ethnic group?
28. What is your religion?
29. What is your marital or civil partnership status?
30. Do you have a disability?
31. Do you have a long term health condition?
32. Do you consider yourself to be a carer?
33. Please tell us the first part of your postcode e.g. TA1 *