It is always my intention to provide you with a good service. This means in terms of things like accessibility and comfort of meeting, effective sessions which result in real life improvements, a space where you feel able to trust me to be compassionate, empathic, safe, and ethical.
I invite you to give feedback on your experiences of working with me at any point during or after our sessions, even if we have finished working together.
This could take any number of forms, such as information, a preference, insight or a reflection, a suggestion, a question, a complaint, or anything else you would like to share with me in relation to the service you have received.
Your feedback could be about the technology or connection, sound or visual quality of the calls, the room I am in, or the frequency of emails or reminders. It could be about our relationship, the words I use, how I speak, availability, or our communication in or outside of sessions.
It is often easier to tell someone when we are pleased with what they are doing and much more difficult to say when we are not. Any feedback will be invaluable, whether it is praise or complaint, big or small, because I will reflect on feedback and use it to improve the service for you and for others.
If you feel uncertain or worried about giving feedback, please remember that I will always listen and respond with compassion, empathy, and respect. Please click here to download an information sheet about leaving feedback when you are worried about what to say and how to say it. This sheet gives more information on the process, including what to do if you are not satisfied with my response to your feedback.
You can give feedback;
- Using this form - this way you can choose to identify yourself, or not if you want to remain anonymous but want to tell me something about your experiences of working with me
- During a session
- By phone call (please arrange this with me as I am often unable to answer unplanned calls)
- Via email (please make sure your feedback is secure if sending it by email. For example, it is more secure to write your feedback on a document and attach the document to an email than it is to write it in the main body of the email, another layer of security would be to password protect the document)
- Via text message, WhatsApp message, voice note, video message, or voicemail
I will usually acknowledge receipt of feedback within 48 hours, and aim to give initial response within 7 days. There may be times this is not possible, for example, if I am away from my desk. I will always aim to keep you up to date on the process.