ESC Customer Service Survey

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1. Welcome

We invite you to complete this survey because you have had contact with us about a complaint. We would like to hear your views on our customer service. We would therefore ask that when answering the questions, you reflect on how we worked with you. Focussing on how we worked rather than the complaint outcome will allow us to improve how we work in the future.

The survey is voluntary and should take you around ten minutes to complete. It is anonymous and confidential, so please ensure any comments you make cannot lead to your identification.

Once you have completed the survey, you will be asked to provide monitoring data. Gathering this data helps us to understand if more complaints are made about or by people from different groups in society and helps assess whether we are treating everyone fairly and equally. You do not have to provide this information if you would prefer not to.

For further information about how we process personal data, please refer to our privacy policy.

If you have any questions about the survey or would prefer to complete a paper copy, please contact investigations@ethicalstandards.org.uk.

Please note that the Ethical Standards Commissioner (ESC) is a separate and distinct office holder from the Standards Commission for Scotland (SCS). The ESC is responsible for investigating complaints that councillors and members of devolved public bodies have breached their respective Codes of Conduct and referring investigation reports to the SCS for adjudication. On receipt of an ESC report, the SCS may decide to hold a hearing, direct ESC to investigate further or to do neither.

The role of the SCS also includes encouraging high ethical standards in public life through the promotion and enforcement of Codes of Conduct for councillors and those appointed to the boards of devolved public bodies.

The ESC also investigates complaints about lobbying and about the conduct of MSPs. In those cases it reports breaches of the rules to the Scottish Parliament for adjudication.

Thank you for taking the time to complete the survey.