Argyll and Bute CAB Community Partner Survey 2023

Argyll and Bute CAB Community Partner Survey 2023

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1. The CAB service is always striving to improve its services to our clients and to work as effectively as it can with other organisations. To help us to achieve this and to develop our communications strategy we would be very grateful if you would take a few minutes to complete this survey. There are 12 questions and space at the end to leave comments. Many thanks for your time.

What is the name of your organisation? And what is your role in the organisation? *

2. Do you refer people to the Citizens Advice Bureau?

3. If you answered yes to Question 2, how many people do you refer per month?

4. Do you get referrals from the Citizens Advice Bureau?

5. If yes, approximately how many referrals do you get a month

6. If you think the CAB adds value to your organisation, how does it do this?

Our clients/service users are better informed about their rights and responsibilities
Our clients/service users are more able to cope with their daily lives
Our clients/service users have an improved quality of life
Our clients/service users are better off financially
Our clients/service users are more able to deal with their debts
Our clients/service users are more able to live independently in their own homes
Our clients/service users can access welfare benefits more easily
Other (please specify):

7. If you don't think the CAB adds any value to your organisation please tell us why and how this could be improved?

8. Does your engagement with ABCAB save your staff time in dealing with information and advice?

If yes please estimate how many hours per month you think it saves you

9. How important is the role of the CAB to your organisation?

Not important at all
Relatively important
Fairly important
Very important
Crucially important

10. Would your organisation find it helpful to have more information about the CAB service?

f yes, are there particular topics or services we deliver that would be of interest?

11. Do you think your organisation would benefit from closer links with the CAB service?

If yes, what from might these take?

12. Please use the space below to make any general comments or suggest changes or improvements for the CAB service in Argyll & Bute

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