We’d like to understand your experience of contacting and using your GP practice since changes to the new NHS GP contract came into effect on 1 October 2025.


Your answers will help identify what’s working well and where improvements are needed.

 

 

1. What is the name of your GP Surgery?

 

2. Since 1 October 2025, are you aware of any changes to the way you can access your GP Surgery?

  • If yes, please tell us what changes you are aware of
 

3. Since 1 October 2025, has it become easier or harder to get a GP appointment? 

 

4. Have you seen or used your GP surgery’s new Patient Charter?

  • If yes, did you find it useful?
 

5. What is your preferred method of contacting your GP practice? (Select all that apply) 

 

6. Have you been able to contact your GP surgery using your preferred method?

 

7. When you contacted your GP practice, how quickly did you receive a response about next steps (e.g. appointment, advice, or message)? 

 

8. How clear was the response about what would happen next?

 

9. Did the practice offer you different options for care (e.g., GP, nurse, pharmacist, physio)?

 

10. Have you found it easy to cancel or re-book your appointment at your GP surgery?

 

11. For urgent appointments, how would you contact your GP surgery?

 

12. For non-urgent appointments and requests, are you able to contact your GP surgery via online methods (such as e-consult or ANIMA) during their standard opening hours (Generally 8am-6.30pm)?

 

13. If you were seeking a GP appointment, were you offered an appointment with an alternative healthcare professional that actually more closely suited your needs?

 

14. Was it explained to you why you were being re-directed to an alternative health professional to better meet your care needs rather than receive a GP appointment? 

 

15. If you were seen by a non‑GP professional, did you feel confident in their expertise?

 

16. Was this appointment timely compared to what you expected?

 

17. If you received a GP appointment, was it with your preferred GP?

 

18. Have you tried asking a pharmacy for help with your primary care needs? 

 

19. Are you aware you can access some NHS services directly without needing to contact your GP (e.g. Pharmacy First, physio, eye issues, contraception)?

 

20. Have you tried to use the NHS App?

 

21. If so, did you use the NHS App to do any of these? (select all that apply)

 

22. If you used the NHS App, how would you rate your experience? 

  • Please explain why you have selected this answer
 

23. When using online forms (e.g. eConsult / Anima), how easy was it to describe your problem or request? 

 

24. Have you ever been offered support by your surgery, local library, or others on how to use the NHS App?

  • If yes, please specify:
 

25. Thinking about your most recent attempt to contact your GP practice, how satisfied were you with the overall journey - from first contact to receiving help?

  • What contributed to this?
 

26. Have you faced any barriers accessing your GP practice because of (select all that apply):

  • Please provide details on any of your choices if you wish to: