Concerns form (English)


1. Introduction

Betsi Cadwaladr University Health Board aims to provide the very best care and treatment and it is important that we welcome comments and learn from people's experiences, good or bad. On occasion when things might not go as expected, we need to look at what went wrong and what we can do to make this better.

Please fill in the below from if you are not happy with care treatment provided by or for the Betsi Cadwaladr Univeristy Health Board or if you have any other concerns you think we should know about. By telling us about your concern, we can apologise to you, investigate and try to put things right. We will also learn lessons and improve services where they need to be better.

There are some things we cannot deal with, such as:

- Private healthcare or treatment (including private dental treatment)
- A complaint which was made and investigated under the arrangements that were in place before 1 April 2011
- An issue of concern can be notified no later than 12 months from:
• The date on which the concern occurred, or
• If later, 12 months from the date the person raising the concern realised they had a concern

If you would like support or guidance from the Community Health Council find out more about them and how they can be contacted here.

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