We take information security and data protection as seriously as you do.

Data protection

We make every effort to ensure that all information you provide is maintained in a secure environment. We have robust processes in place across our systems and people to ensure the correct behaviours and approaches are in place to ensure your data remains safe and secure.

ISO27001 Certification

ISO 27001 Information Security Management logo.

SmartSurvey is ISO27001 certified and fully compliant with the internationally recognised standard for the information security management system (ISMS). The standard requires systematic examination of any risks to information security, with comprehensive policies to manage those risks put in place. By continuously updating our data security policies we ensure that we are a proactive organisation, not a reactive one.

Accredited certification to ISO27001 validates that we are following international information security best practices. This demonstrates to our customers worldwide that we take the security of their data very seriously. Certification to ISO27001 ensures that all our client’s information is kept secure and shows our ongoing commitment to delivering an exceptional service.

SmartSurvey offers its Enterprise customers HIPAA compliant surveys and has the appropriate physical, organisational and technical safeguards in place to keep identifiable health information secure. We also offer the opportunity to enter into a Business Associate contract with us for the purposes of HIPAA compliance.

NHS Data Security and Protection Toolkit – SmartSurvey is registered on the NHS DSPT database and complies with the requirements set by the toolkit. All organisations that have access to NHS patient data and systems must sign up to the toolkit to provide assurance that they are practising good data security and that personal information is handled correctly. Our NHS DSPT organisation code is ‘8K376’.

What is Cyber Security?

With the rapid development in technology, cyber security is critical for the safeguarding of your data. At SmartSurvey we recognise the importance of protecting systems, networks and data in cyber space and are proud to be fully Cyber Essentials Plus certified.

The Cyber Essentials Plus Scheme

Cyber Essentials Plus logo.

Developed by the UK Government, the Cyber Essentials scheme, has been designed to prevent the most prevalent forms of cyber attacks. The Cyber Essentials Plus scheme provides a higher level of assurance, tested by a qualified and independent assessor who simulates basic hacking and phishing attacks and is now a minimum requirement for bidding for some government contracts.

5 key controls required help to protect against internet-based attacks:

  • Secure configuration
  • Boundary firewalls and Internet gateways
  • Access controls and administrative privilege management
  • Patch management
  • Malware protection

Access control for surveys

Respondents’ access to surveys can be controlled by password and username protection. This feature ensures only a certain group of individuals chosen by you, the Administrator, are able to take the survey.


Our firewall is set up as a separate machine that acts as a gateway for access to all other servers in our system. This firewall is designed to prevent hackers from entering the system and searching files and information. The firewall acts as a barrier so that we only have a single point of entry to our system, which is through the web browser. All of our internal databases and applications are shielded from any access outside the firewall.

McAfee secure

McAfee Secure logo.

SmartSurvey is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the “live” McAfee Secure mark appears only when a website meets the McAfee Secure standards. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.

Online security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and offline.

When our registration or payment form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with the best encryption software in the industry – SSL.

While on a secure page, such as our registration or payment form, the lock icon displayed on your web browser becomes locked, as opposed to un-locked (or open) when users are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Furthermore, all employees are kept up-to-date on our security and privacy practices every quarter, as well as any time new policies are added. Our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our users’ information is protected. Finally, the UK/EU-based servers that store personally identifiable information are in a secure environment, in a locked facility. If users have any questions about the security policies and processes in place, users can send an email to

Get in touch

If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.

UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We’ll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

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