Enterprise Survey Software

Powerful data collection software, built for enterprises.

The smart choice for enterprises

Collect the data you need to shape experiences, improve processes, and transform results. Use a survey platform designed to cope with complexity and scale with your needs.

Have faith in your feedback, it’s easy with a trusted partner, a robust survey platform and all the support you require.

Privacy and security first

We take security as seriously as you. As a fully GDPR compliant survey provider we deliver all the accreditations and features you expect from an enterprise grade solution.

With SmartSurvey you get secure data hosting across two UK data centres, fully DBS checked employees and account access controls protecting your data. We also provide you with the tools to help keep your data safe, including 2FA (via an authenticator app or SMS), IP address restrictions, password polices and SSO.

We are happy to work with you to complete custom Info Sec and DPA documentation if this will help to put your in-house security teams at ease – we are the provider you can trust.

You’re in safe hands

EU & UK GDPR Compliant logo.
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
PCI DSS Compliant logo
FSQS Registered logo.

Look good, work smarter

White label

Effortlessly create surveys that completely match your brand, improve recognition and build trust.

Collaborate

Work more effectively on surveys by collaborating better across teams and departments.

Automate

Operate smarter with tools that integrate with your key systems and provide a single customer view.

White label

Surveys that match your brand and build trust

Keep survey communications on-brand, build trust and help maintain the reputation you’ve worked hard to build by fully white labelling them.

Instil confidence and improve response rates by using your recognised domain name in survey URLs. Create customised emails to send branded invites and reminders.

Completely replicate your brand identity with a bespoke survey theme built for you, which also allows you to remove our ‘powered by’ footer.

Collaborate

Tools that improve how you collaborate and work on surveys

Get your survey activities on track with the right collaboration tools and stamp out your struggles with managing multiple users, teams and departments working on different surveys with competing deadlines.

Launch survey projects more quickly with admin controls that allow you to swiftly add, remove or move users, improve collaboration and share survey resources more effectively between teams.

Maintain compliance and collaborate securely with detailed permissions that give staff different survey user rights depending on their seniority.

Further enhance security and user management through Single Sign-On (SSO). Give employees access to SmartSurvey with the same login details they use for other software and systems your organisation provides, keeping access central, secure and convenient.

Automate

Smart automation that drives more efficiencies and better results

Seamlessly integrate with our platform and stop battling with a large and disparate tech stack, with everything available in a single customer view.

Save time, resources and reduce the need for manual intervention, using real time, event-based triggers and notifications. Alert internal teams to activity, issues and opportunities they need to know about.

Schedule regular exports from SmartSurvey and pass your data into any analysis platforms you’re using via API.

Easily analyse and draw conclusions about key metrics affecting your business. It’s simple with “out of the box” questions which have automatic scoring and dashboard views for you to view ongoing data and trends about NPS, CES and CSAT metrics.

Your Enterprise support package

Throughout the lifecycle of our partnership, we’ll support you all the way. By taking the time to understand what you need and why, we’ll ensure you get maximum value and performance from our platform.

  1. Support during your trial from your Survey Consultant and/or Customer Success Manager
  2. One hour onboarding session for main account user covering system settings and user management
  3. One hour onboarding session for all users covering platform and feature overview
  4. Access to in-app help guides and ticket support, with phone access to our Technical Support Team
  5. Regular business reviews with your Account Manager to discuss account use and new features
  6. Support from your Customer Success Manager to optimise your platform use and get the most from your investment
Support during your trial from your Survey Consultant and/or Customer Success Manager
One hour onboarding session for main account user covering system settings and user management
One hour onboarding session for all users covering platform and feature overview
Access to in-app help guides and ticket support, with phone access to our Technical Support Team
Regular business reviews with your Account Manager to discuss account use and new features
Support from your Customer Success Manager to optimise your platform use and get the most from your investment

Trusted by 400,000+ happy customers

Barclays logo.
Microsoft logo.
NHS logo.
USwitch logo.
LV = Liverpool Victoria logo.
Vodafone logo.

How enterprise customers are using SmartSurvey

Our platform is helping Enterprises deliver effective feedback management programmes

Customer experience

Generate loyal and lifelong brand advocates

Patient experience

Better understand and improve standards of patient care

Employee engagement

Transform your new hires into high‑flyers

Market research

Gain deeper insight into consumer needs and preferences

Like what you see?

We’d love to discuss your goals and build a package that best fits your needs

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