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SmartSurvey Enterprise

Your complete data collection solution. Access advanced tools, integrations and multi-channel distribution to get the insight you need to drive action.

Make smart decisions with SmartSurvey Enterprise

Collect the data you need to shape experiences, improve processes, and transform results. Use enterprise survey software designed to cope with complexity and scale with your needs.
COLLABORATE

Made for teams

Work more effectively on surveys by collaborating across teams and departments.

Single sign-on
Share your organisations questions, surveys , templates and themes with all your users easily
Give specific users access using permissions
Easily add/remove users from your account
SECURITY & PRIVACY

Privacy and security first

We take every measure to ensure that your data is always secure, giving you peace of mind and the confidence to focus on what you do best.

Fully GDPR compliant
UK ring-fenced data storage
2FA, IP restriction, SSO and more
InfoSec and DPA documentation review
ISO27001 and Cyber Essentials Plus certified
BRANDING

White label

Build awareness, develop trust and increase loyalty by delivering a fully branded experience.

Surveys using your branding
Use your own custom domain
Customisable emails, reminders and invites
Hide “powered by SmartSurvey” in footer
Increase response rates by raising trust
SUPPORT

Fanatical support

By taking the time to understand what you need and why, we’ll ensure you get maximum value and performance from our platform.

Dedicated account manager
Customer success team
Access to phone, live chat and email support
'Send together'
AUTOMATE

Effortless integration and automation

Easily integrate with other systems in your tech stack, putting your survey insight right where you need it.

Event-based triggers, workflows and notifications
Scheduled exports
Easily pass data to other tools via API
Live dashboard to keep an eye on trends using NPS, CES and CSAT
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ANALYSE

Advanced analytics

Easily detect the sentiments in your open text responses and comments with Sentiment Analysis. With Dashboards, you can monitor, compare and segment your survey data all within the SmartSurvey platform.

Dashboards
Sentiment Analysis

How big brands use SmartSurvey Enterprise

Maximise results with SmartSurvey Enterprise by utilising its full range of features for improved research and data collection.
IKEA

IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS

IKEA leverages SmartSurvey Enterprise's SMS solution for real-time communication and improved customer feedback, resulting in higher engagement and a rise in the Net Promoter Score to 70 from 25.

Response rates also increased to 15% due to immediate survey invitation.

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Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, shows customers that IKEA is one step ahead of the competition.

uSwitch

uSwitch boosts customer service with SmartSurvey's branded embedded surveys, identifying key improvements for a seamless experience.

With SmartSurvey's fully branded embedded surveys, uSwitch improved their customer service by identifying areas for improvement. This allowed them to collect customer feedback and compile monthly reports for a seamless experience.

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We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Derbyshire NHS Foundation Trust

Derbyshire NHS Foundation Trust switched from an expensive, labor-intensive survey provider to SmartSurvey for its ease-of-use, UK-based servers, and better value for money.

Derbyshire NHS Foundation Trust chose SmartSurvey due to its user-friendly interface, UK-based servers, and cost-effectiveness. This decision led to significant time and cost savings for the Trust.

Additionally, SmartSurvey's prompt customer support and professional-looking surveys made the system an easy choice for the Trust.

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I have already recommended this system to peers and colleagues resulting in two extra accounts being purchased within the Trust as the potential for time saving and cost saving became apparent.

Trusted by leading brands worldwide

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Trusted by 500,000+ happy customers

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