SmartSurvey has transformed our ability to present live insights in all levels of the organisation. Our feedback loop is quicker and more effective.
Enterprise Survey Platform
Unify feedback and scale insights across your organisation
Bring all your feedback programmes together with enterprise-grade security, automation, and cross-team visibility.
Trusted by 600,000+ happy customers
Do any of these challenges sound familiar?
We understand the barriers that can stop feedback teams from being consistent. But we’re here to help fix that.
Scattered data everywhere
Are you frustrated managing feedback across multiple platforms with no unified view?
- Juggling different survey tools across departments
- Struggling to compare data from different sources
- Missing the big picture because insights are fragmented
See how SmartSurvey Enterprise solves this
You can’t get IT approval
Tired of security roadblocks preventing organisation-wide feedback programmes?
- IT blocks every survey tool you suggest
- Worried about data breaches with sensitive feedback
- Stuck using basic tools because enterprise options fail security reviews
See how SmartSurvey Enterprise solves this
Hitting expensive limits
Frustrated by response limits and surprise charges from your provider that stop your feedback programme from progressing?
- Rationing surveys because of response caps
- Getting hit with unexpected coverage fees
- Can’t scale feedback collection when you need it most
See how SmartSurvey Enterprise solves this
Drowning in comments
Overwhelmed by thousands of open-text responses with no time to analyse what respondents are actually saying?
- Spending weeks manually reading through feedback
- Missing urgent issues buried in response data
- Can’t spot trends because analysis takes too long
See how SmartSurvey Enterprise solves this
Surveys aren’t on-brand
Embarrassed by generic survey links and templates that don't reflect your professional brand?
- Sending surveys that look generic and boring
- Can’t use branded domains or custom themes
- Losing credibility with unprofessional survey experiences
See how SmartSurvey Enterprise solves this
Missing key voices
Worried your surveys don’t meet legal accessibility requirements or exclude important voices?
- Concerned about WCAG 2.2 compliance violations
- Missing feedback from users with disabilities
- Struggling with multilingual audience requirements
See how SmartSurvey Enterprise solves this
The Complete solution
Everything you need, one platform
Whether you’re collecting (and analysing) 1,000s of responses or managing dozens of teams, we’ve got you covered.
Scale without limits
Handle millions of surveys and responses with enterprise-grade infrastructure. No response limits, no hidden costs.
- Unlimited responses
- Unlimited surveys
- Built to handle peak survey volumes
White-label branding
Complete brand customisation with custom domains, logos, and styling to match your corporate identity.
- Custom domain hosting
- Full brand customisation
- Custom email settings
Instant open-text analysis that scales
Advanced sentiment analysis and auto-categorisation turns raw feedback into actionable insights instantly.
- Sentiment analysis engine
- Analyse 1,000s of open-text responses in seconds
- Once activated, new responses will be automatically analysed
Visualise your survey data at scale
Compare insights from multiple surveys and share them with the teams who need to act fast.
- Live data shows trends and KPIs as they happen
- Shared views keep everyone aligned
- Executive-ready insights without manual reports
Safeguard your survey data
Enterprise-grade security that gets immediate IT approval without lengthy reviews or compliance delays.
- ISO27001 and Cyber Essentials Plus certified
- UK-based data storage with encryption
- SSO and SAML integration
Connect with your tech stack
Powerful automation workflows with automated reports, RESTful APIs and webhooks for seamless integration with your tech stack.
- 300+ integrations with CRMs, communication tools and more
- API integrations
- Real-time webhooks
Reach every respondent, everywhere
Reach respondents through SMS, email, kiosks, and embedded surveys for maximum response rates.
- SMS and email distribution and tracking
- Collect responses offline
- Website embedding
Organisation-wide consistency
Share surveys, themes, templates, question libraries, insights, and permissions for consistency across your organisation.
- Theme, question, and survey template libraries
- Role-based access
- Shareable branded dashboards and survey reports
A trusted and proven enterprise-grade solution
600,000+ users, 15 years of enterprise experience, zero compromises on security.
Infrastructure that scales
Handle millions of survey invitations with enterprise-grade infrastructure. No response limits, no hidden costs.
- Unlimited survey responses
- 99.9% uptime
- Enterprise access and security tools
Procurement made easy
While other platforms burden IT and procurement teams, SmartSurvey actually supports them.
- Custom DPAs and contract terms
- InfoSec questionnaire support
- UK-based data storage and support
Dev-friendly platform
While other platforms make integration a nightmare, SmartSurvey makes it seamless.
- Real-time data flows via RESTful APIs
- Automated system updates through webhooks
- Complete documentation plus developer support
Integrate with your surveys
Stop fighting with clunky connectors. SmartSurvey works with the tools you already use.
- Direct CRM connections
- Automated workflow triggers
- Custom integration development
User management tools
Governance tools that scale with your organisation’s complexity.
- Role-based permission structures
- Centralised user administration
- Cross-departmental visibility controls
Support that sticks around
Most vendors disappear after the contract is signed. Our team will always be there to ensure your continued success.
- Dedicated account managers and SLAs
- White-glove onboarding and setup
- Guided first survey deployment
One platform for every department
See how different departments drive insights and improve outcomes with SmartSurvey Enterprise.
Capture feedback everywhere
Collect feedback through every part of the customer journey across multiple teams use powerful CX questions types like NPS, CSAT and CES.
Analyse and automate
Share insights instantly with dashboards. Automate across teams with integrations, APIs, and webhooks.
Closing the loop
Trigger email alerts for negative feedback and follow up with customers directly - all without leaving SmartSurvey.
Employee engagement
Run pulse surveys and annual engagement surveys with ability to follow-up and sentiment and thematic analysis across all departments.
Exit interviews
Conduct structured exit interviews to understand turnover reasons and identify retention opportunities with trend analysis.
Culture insights
Track workplace satisfaction and cultural alignment with anonymous reporting and trend analysis. Identify culture gaps before they impact you.
Feature testing
Gather user feedback on features and usability testing with AI-powered open text analysis and advanced user segmentation.
Roadmap prioritisation
Survey customers on feature requests, pain points, and product satisfaction to inform development decisions with scoring and ranking.
Post-launch feedback
Collect release feedback and bug reports with routing to development teams. Close the feedback loop by responding directly to users via email.
UX feedback
Capture user feedback on website journeys, feature satisfaction, and pain points. Embed surveys at key conversion points to understand drop-off causes.
Campaign targeting
Digital teams integrate NPS and CSAT data with marketing platforms to automatically segment customers and trigger campaigns based on scores.
Cross-channel insights
Connect feedback from any point of the customer journey. See the whole picture and identify which channels drive the best user experiences.
Course effectiveness
Evaluate training content, instructor performance, and learning outcomes with pre/post assessments and competency tracking.
Skill gaps analysis
Identify skill gaps and training priorities across departments. Generate reports that help managers allocate budgets where they'll have the biggest impact.
Track training progress
Track mandatory training completion and knowledge retention with automated reminders.
Market intelligence
Conduct consumer surveys, brand perception studies, and competitive benchmarking with advanced statistical analysis and segmentation.
Sample management
Access global consumer panels, manage participant recruitment, and ensure response quality with survey authentication protection tools.
AI-powered analysis
Turn qualitative data into quantitative insights with AI-powered thematic analysis. Export to your preferred system with complete data integrity.
Compliance monitoring
Track policy understanding and adherence across departments. Identify training gaps before they become compliance issues.
Risk assessments
Collect real-time feedback on regulatory processes and compliance effectiveness. Spot potential risks while you can still address them.
Regulatory reporting
Generate audit-ready compliance reports with complete data trails. Turn survey insights into documentation that satisfies regulators.
Ready to scale insights across your organisation?
See how enterprise teams use SmartSurvey to collect, analyse, and act on feedback at scale.
Trusted by every industry
Below are just some of the examples of why different departments leverage our platform to drive insights and improve outcomes.
G-Cloud and CCS approved
As a CCS approved vendor you can purchase direct or through the G-Cloud framework.
UK team & data storage
Your data stays in the UK completely – UK storage, UK team, UK standards that help you soundly sleep at night.
Accessible & inclusive
WCAG 2.2 AA-compliant themes and questions ensure no voice gets left out of feedback programmes or consultations.
NHS Data Toolkit & HIPAA
NHS-approved with enterprise-grade security, data encryption, and audit trails that protect patient information and meet regulatory standards.
Clinical research ready
Collect patient and staff feedback with anonymous response options, secure data handling, and compliance features that meet clinical research standards.
Multi-site coordination
Unified dashboards and reporting across hospitals, clinics, and departments with role-based access for patient experience programs.
Pre-qualified for procurement
FSQS-certified to streamline onboarding and accelerate approvals with financial institutions – making enterprise procurement frictionless.
Audit ready
Secure audit trails, data retention policies, and compliance reporting tools designed for risk management and regulatory requirements.
KYC made simple and secure
Secure feedback collection for KYC processes, satisfaction tracking, and regulatory compliance reporting with financial services data standards.
Protect student privacy
Built-in data protection features ensure student information stays secure while collecting feedback for course evaluations and academic programmes.
Get campus-wide insights
Connect feedback across departments, faculties, and programmes with shared dashboards and collaborative tools that improve experiences university-wide.
Inclusive for every student
WCAG 2.2 compliance and multilingual surveys ensure every student can provide feedback, regardless of accessibility needs or nationality.
Strengthen community impact
Track volunteer satisfaction, donor engagement, and beneficiary outcomes in one platform to demonstrate your charity’s impact.
Improve every charity event
Collect pre- and post-event feedback to improve attendee experience, measure event success, and plan more effective future fundraising activities.
Not-for-profit discount
We understand the financial constraints of not-for-profit organisations and charities, so offer not-for-profit discounts without any compromises.
Statutory consultations
Purpose-built tools for consultations and stakeholder engagement with built-in audit trails and transparency features that meet regulatory requirements.
Manage all stakeholders
Collect feedback from industry bodies, public groups, and internal teams in one platform with customised reporting for different stakeholder types.
Meet transparency standards
Public reporting dashboards and consultation response publishing features that meet transparency and accountability requirements.
Why SmartSurvey?
We outperform the competition in every way
SmartSurvey Enterprise
- No response costs
- Unlimited dashboards
- Unlimited emails
- Built-in ROI tracking
- Sentiment analysis
- AI-powered open text analysis
- Case management
- Reputation monitoring
- Enterprise support
- Full UK data storage and compliance
- UK-based support and development team
- Create and send your first survey with full support
Other Platforms
- Usage-based billing
- Dashboard limits
- Capped email sends
- No ROI tracking capabilities
- Requires a third party tool
- Manual categorisation of open-text responses
- Add-on or unavailable
- Add-on or unavailable
- Generic ticketing
- Data processed in multiple countries
- Offshore support with limited access
- Once the contract is signed, you’re on your own
Our team is here to help you every step of the way
Expert assistance when you require training, hands-on support, or survey designs.
Expert training
Get feedback and survey training from our team to help you get the most out of Enterprise’s advanced toolkit.
Platform migration
Let our team of experts rebuild your surveys and ensure a seamless transfer to Smartsurvey.
Managed services
Our experts handle survey design, technical setup, and deployment while you focus on strategy and results.
Technical support
Live chat, phone, and email support with 95% satisfaction rates and super fast response times
Custom support SLAs
Custom service level agreements with guaranteed response times that match your business requirements.
Getting started with SmartSurvey Enterprise
The step-by-step process you can expect:
Discovery call
Help our team understand your current challenges and goals – not a one-size-fits-all pitch.
Tailored demo
A tailored walkthrough focused on your goals, your teams, and your challenges.
Custom trial
We’ve shown you how SmartSurvey works - now take it for a test drive with your team.
Launch
We don’t disappear after the contract – our team guides your first survey launch step-by-step.
Security and compliance IT teams approve of
SmartSurvey protects any and all data, so you can collect feedback confidently.
Security and compliance
ISO27001 and Cyber Essentials Plus alongside full GDPR compliance means no additional security assessments required.
UK-based data storage
All the data collected on behalf of our users is kept in the UK in a secure data centre. All data is encrypted both in transmission and at rest.
Accessibility
WCAG 2.2 AA-compliant survey themes and screen reader compatibility ensure your feedback programmes meet all digital inclusion requirements.
Don’t just take our word for it
See why enterprise teams trust SmartSurvey to power their feedback programs and drive meaningful insights.
Oliver Shreeve, BPP
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Martin, uSwitch
Multi-award winning survey software
FAQs
Is your Enterprise plan just for large teams and big organisations?
Not at all. SmartSurvey Enterprise is used by hundreds of small teams—whether they’re handling large-scale or just more complex feedback projects. It’s not about size, it’s about what you need to get done.
How easy is it to get started?
Super easy. You’ll get support during onboarding, and our team can help with technical setup if you’re using features like custom domains, SMS, or single sign-on (SSO). Need to get going right away? Just log in and start building using a template, AI, or start from scratch. And if you hit a snag, our friendly support team is always here to help.
What if we need more users?
No problem. Our flexible pricing means you can add more users whenever you need.
Can we customise it for our needs?
Absolutely. Surveys are fully customisable, and Enterprise customers get a bespoke theme to match their brand perfectly.
You can also:
- Create custom workflows using integrations, APIs, and webhooks
- Set up branded email and SMS sender names
- Use your own domain for surveys and thank-you pages
- Customise dashboards (including branding, layout, and URLs) to present data in the way that suits you
Can SmartSurvey handle thousands of responses?
Definitely. SmartSurvey is built to handle high volumes we power feedback for some of the world’s biggest brands, including surveys that collect millions of responses a year.
Does SmartSurvey integrate with our existing tools?
Yes! We integrate with CRMs, HR systems, analytics platforms, and more. Use our native integrations, APIs, or webhooks, choose whatever fits best with your setup.
How do we manage users at scale?
We’ve got that covered. Use Single Sign-On (SSO) for secure, centralised access. Combine that with user roles, survey permissions, shared templates, question libraries, and admin tools you have everything you need to support a large team.
Can we stay compliant across different regions?
Yes. We meet international data protection standards, including GDPR, CCPA, and HIPAA. Your data stays secure and compliant, wherever you’re working.
How does SmartSurvey keep data secure?
At SmartSurvey, protecting your data is our highest priority. We combine enterprise-grade infrastructure, compliance certifications, and proactive security features to keep your data safe at every step.
Here’s how we do it:
Strong passwords and password policies
We enforce best practices long, unpredictable, and regularly updated. Admins can set password complexity rules and enforce expiry cycles across teams.
Two-factor authentication (2FA)
Available for all users and can be enforced organisation-wide. It adds an essential second layer of protection beyond passwords.
Single sign-on (SSO) and Google sign-in
SSO (via Azure AD, Okta and others) offers secure, centralised access. We also support Google Sign-In.
IP whitelisting
Only allow access from approved IP addresses, an added safeguard for teams handling sensitive data.
Device management
Limit how many devices can access an account. Admins can restrict login sources. This feature auto-disables if SSO is active.
Survey-level protection
- Add passwords to restrict access
- Distribute using our email tool to avoid open links
- Disable public tracking links to prevent unwanted submissions
Bot prevention
We use reCAPTCHA on login and sign-up pages to stop fake or automated submissions.
Security logs and user monitoring
Enterprise admins can track login activity across all sub-users using our system logs helping detect any suspicious behaviour early.
Certifications and compliance
- We are ISO 27001 certified, the international gold standard for information security
- Cyber Essentials Plus – Independently audited and government-backed certification protecting against malware, phishing, and unauthorised access
- SecurityScorecard: A-rated (98/100)
We hold an A rating from SecurityScorecard an independent benchmark for cybersecurity health. This top-tier score confirms that our platform is continuously monitored and meets high standards for infrastructure, application security, and data protection.
We work in a regulated or government sector, is SmartSurvey suitable?
If you work in central or local government, we’re a great match! We’re a Crown Commercial Service supplier and listed on G-Cloud so you can buy directly or through the G-Cloud portal with confidence.
If you’re in financial services, you’ll be pleased to hear that SmartSurvey is fully registered and approved on the Financial Services Qualification System (FSQS) a benchmark used by banks, insurers, and public sector bodies to vet secure, compliant suppliers.
And if you’re in a regulated sector like finance, healthcare or government, our FSQS approval means your procurement and risk teams can move faster as we’ve already passed many of the due diligence checks they’d usually need to carry out.
Let us show you how SmartSurvey Enterprise will help you reach your objectives
SmartSurvey is a digital survey solution that helps anyone create surveys, build questionnaires and analyse the results.
