Customer satisfaction surveys are an invaluable tool in helping businesses retain customers, build on existing relationships and start new ones. Ask your customers what they'd love more of, what products they like, and which services they dislike.
Demonstrate your commitment to customers by gathering feedback in order to make improvements and meet expectations.
Measure how happy customers are with your business and how likely they are to recommend you to others.
Increase brand awareness and equity across all consumer touchpoints to create growth, trust and improve engagement.
Reach your customers in store, at home or on the go via email, SMS, social media or directly from your website.
SmartSurvey has the tools you need to get the right data to make smart decisions. Build loyalty and trust by creating branded customer satisfaction surveys, with multiple language options, to gather feedback and measure customer experience anywhere.
Distribute mobile responsive customer satisfaction surveys via web links, emails, social media or QR codes and collect results in real-time. Send by SMS, collect data offline or capture data from web site visitors. Gather customer feedback anytime, anywhere.
View reports on any customer satisfaction survey in real-time for expert analysis. Use advanced filtering, cross tabulation and text analysis to identify areas to improve the customer experience. Export results to Excel, Word, CSV and PDF to keep your team up-to-speed with progress.
Delighting visitors by using customer surveys to find out what will make them smile (or scream).
How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.
Mercedes-Benz increased response rates and simplified administration with SmartSurvey custom development.
Over 100,000 businesses, organisations and individuals use SmartSurvey.
Enable SSL encryption & password protection on surveys. Apply IP restriction on user accounts and responses.
The highest possible standard for data security. An internationally recognised system for keeping information assets secure.
All data is stored and backed up on UK-based servers. You can be assured your data never leaves the EU.
Fully compliant with EU Privacy Laws and registered under the Data Protection Act.