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Customer Satisfaction

Understand your customers and improve loyalty

Increase the loyalty and lifetime value of customers by improving satisfaction levels. Find out what consumers want by using our advanced survey software and act to maximise customer retention.


Get the customer feedback you need to make smart decisions

  • customer voice icon

    Voice of the Customer

    Demonstrate your commitment to customers by gathering feedback in order to make improvements and meet expectations.

  • net promoter score icon

    Net Promoter® Score

    Measure how happy customers are with your business and how likely they are to recommend you to others.

  • brand awareness icon

    Brand Building

    Increase brand awareness and equity across all consumer touchpoints to create growth, trust and engagement.

  • customer reach icon

    Multiple Touchpoints

    Reach your customers in store, at home or on the go via email, SMS, social media or directly from your website.

Empowering you to ask the right questions

SmartSurvey has the tools you need to get the right data to make smart decisions. Build loyalty and trust by creating branded customer satisfaction surveys, with multiple language options, to gather feedback and measure customer experience anywhere.

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Connect with your customers effectively

Distribute mobile responsive customer satisfaction surveys via web links, emails, social media or QR codes and collect results in real-time. Send by SMS, collect data offline or capture data from web site visitors. Gather customer feedback anytime, anywhere.

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Powerful analysis at your fingertips

View customer satisfaction reports in real-time for expert analysis. Use advanced filtering, cross tabulation and text analysis to identify areas to improve the customer experience. Export results to Excel, Word, CSV and PDF to keep your team up-to-speed with progress.

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Discover why companies of all sizes use SmartSurvey

  • alton towers logo

    Delighting visitors by using customer
    surveys to find out what will make them smile
    (or scream).

  • ikea logo

    How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.

  • mercedes-benz logo

    Mercedes-Benz increased response rates and simplified administration with SmartSurvey
    custom development.


Over 100,000 businesses, organisations and individuals use SmartSurvey.

Your data is secure with us

  • Security Features

    Enable SSL encryption & password protection on surveys. Apply IP restriction on user accounts and responses.

  • ISO 27001 Certified

    The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

  • UK Based Servers

    All data is stored and backed up on UK-based servers. You can be assured your data never leaves the EU.

  • Data Protection Act

    Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

Stamp of Approval

Get in Touch

If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.

Do you have any specific requirements?