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Let us help make your survey project a success
Our managed survey service gives you access to our in-house expertise who are on hand to manage the entire survey process. From designing your survey to finding the right respondents and helping you to interpret the results, we’re with you every step of the way.
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Connecting you with the right respondents
Through our consumer panel service, we can distribute your survey to 20 million panel respondents in over 70 different countries. From broad criteria to deep segmentation, whatever your target audience we can help you collect the feedback you need.
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An extension of your team
From design, layout, logic and question advice, to respondent targeting, distribution and analysis we can provide support for you at every stage to ensure you achieve your objectives.
Multi-award winning survey software
How can our managed survey service benefit you?
No contracts
When you need to get a survey out fast you want things to be quick and simple. Our managed services do exactly that. One fee, one point of contact and NO contract. Pay a single fee and get an awesome survey all done for you.
Save time
Big project, tight time frames and limited resources? Perhaps you don’t have time to learn to use new software or maybe you just find creating surveys arduous. Whatever your reason jump in the fast lane and let us do all the work for you so you can focus on what matters to you, getting results and making decisions.
Peace of mind
With your survey designed and created by our in-house team we’ll help you use the right question types, logic and best layout so you can rest assured your survey delivers a great respondent experience.
On brand surveys that look amazing
The look and feel of your surveys are of the utmost importance. Your respondents want to receive a survey that feels familiar from a brand they trust. To maximise engagement, we leverage your brand reputation and create a custom survey theme that perfectly reflects your brand style.
Ensure confidentiality and security
We offer several assurances that other survey providers simply don’t have. We’re UK based from all our team to our data centres, so you remain fully compliant of GDPR legislation and EU privacy laws. We’re ISO27001 and Cyber essentials + accredited ensuring we have robust data security and cyber attack processes in place to minimise risk and ensure your data stays safe.
Better together – ensure your survey project is a success
It doesn’t matter where you are in the survey process our team are on hand to provide the support you need to ensure you have a successful survey from launch to results. We work with you to understand your project and goals to create a survey that will generate the feedback and insight you need.
How does the process work?
Choosing the right channel for survey distribution
Email, SMS, QR codes, website pop-ups, Social media and embedding are all built into SmartSurvey and can be leveraged to maximise survey engagement. We can provide training to enable you to use all these channels or we can set them up for you.
Need some help with analysis and reporting?
Our team will be happy to provide a training session that is focused on how to use the reporting tools in SmartSurvey. Once you have collected your target number of responses, we can work with you to show you how to manipulate the data using the built in tools or through export to get the insights you need to make decisions.
Why choose SmartSurvey?
260,000+ customers use SmartSurvey to collect and analyse data in an instant. Our software enables organisations of any size to connect with the world around them and gather the opinions of the people that matter most, to answer questions, solve problems and come up with the next game changing idea. With powerful functionality, UK data storage, full GDPR compliance, advanced security features and accreditations, we’re trusted partners for global brands, public sector departments, local and central government.
Pricing
Semi ManagedBest suited if you are short on resource and need your survey created. |
Fully ManagedPerfect for larger or more complex surveys that need to be completed to a tight deadline. |
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| Up to 40 questions | Unlimited questions |
| Copy/paste – You have the final version of your questions, we build it in SmartSurvey for you | Support on question types to use |
| Brand your survey with your logo | Branded theme |
| After scope sign-off, one amend out of scope (conditions apply) | After scope sign-off, up to 5 amends (conditions apply) |
Time frame:
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Time frame:
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| Access to panels | Access to panels |
| Access to training | Access to training |
| You distribute (except when paired with a panel) | We can distribute:
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| No logic or piping included | All SmartSurvey design features available to use |
| Plan purchased separately | Annual subscription to SmartSurvey plan included |
| Start quote | Start quote |
UK-based with safe and secure data storage
100% personal, one-to-one online service
Trusted by leading brands worldwide
GDPR compliant with data collection