• Let us help make your survey project a success

    Our managed survey service gives you access to our in-house expertise who are on hand to manage the entire survey process. From designing your survey to finding the right respondents and helping you to interpret the results, we’re with you every step of the way.

  • Connecting you with the right respondents

    Through our consumer panel service, we can distribute your survey to 20 million panel respondents in over 70 different countries. From broad criteria to deep segmentation, whatever your target audience we can help you collect the feedback you need.

  • An extension of your team

    From design, layout, logic and question advice, to respondent targeting, distribution and analysis we can provide support for you at every stage to ensure you achieve your objectives.

  • We use the smartsurvey tool in all parts of the business, ranging from gathering attendance details for events, asking for evaluation on courses, as well as requesting feedback on new company initiatives. We would be lost without it.

    Clare, HMV
  • Dogs Trust has found SmartSurvey invaluable for finding out the opinions of or supporters in an easy format. The survey was simple to set up but it looked very professional to our supporters. We can only thank SmartSurvey for all their help.

    Charlotte, DogsTrust
  • We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users.

    Vicky, Department for Education
  • SmartSurvey is great. Our team use it on a regular basis to poll employees and to get rsvps to events we hold. It is extremely easy to use and a great tool for simplifying my job.

    Julie, Oracle

Multi-award winning survey software

Featured Customers, Rising Star, Summer 2019 G2, High Performer, Summer 2019 Captera's Top 20, Most Affordable, 2017 Captera's Top 20, Most Popular, 2017 Captera's Top 20, Most User-Friendly, 2017

How can our managed survey service benefit you?

No contracts

When you need to get a survey out fast you want things to be quick and simple. Our managed services do exactly that. One fee, one point of contact and NO contract. Pay a single fee and get an awesome survey all done for you.

Save time

Big project, tight time frames and limited resources? Perhaps you don’t have time to learn to use new software or maybe you just find creating surveys arduous. Whatever your reason jump in the fast lane and let us do all the work for you so you can focus on what matters to you, getting results and making decisions.

Peace of mind

With your survey designed and created by our in-house team we’ll help you use the right question types, logic and best layout so you can rest assured your survey delivers a great respondent experience.

On brand surveys that look amazing

The look and feel of your surveys are of the utmost importance. Your respondents want to receive a survey that feels familiar from a brand they trust. To maximise engagement, we leverage your brand reputation and create a custom survey theme that perfectly reflects your brand style.

Ensure confidentiality and security

We offer several assurances that other survey providers simply don’t have. We’re UK based from all our team to our data centres, so you remain fully compliant of GDPR legislation and EU privacy laws. We’re ISO27001 and Cyber essentials + accredited ensuring we have robust data security and cyber attack processes in place to minimise risk and ensure your data stays safe.

Better together – ensure your survey project is a success

It doesn’t matter where you are in the survey process our team are on hand to provide the support you need to ensure you have a successful survey from launch to results. We work with you to understand your project and goals to create a survey that will generate the feedback and insight you need.

How does the process work?

1
Send us your questions and we’ll send you a quote
2
Our in-house team will design, create and program your survey
3
We’ll help you launch your survey through your desired distribution channels
4
Your responses are collected in real time and stored in your account
5
Access your results and use our built-in analysis tools to drive action from insight collected

Choosing the right channel for survey distribution

Email, SMS, QR codes, website pop-ups, Social media and embedding are all built into SmartSurvey and can be leveraged to maximise survey engagement. We can provide training to enable you to use all these channels or we can set them up for you.

Need some help with analysis and reporting?

Our team will be happy to provide a training session that is focused on how to use the reporting tools in SmartSurvey. Once you have collected your target number of responses, we can work with you to show you how to manipulate the data using the built in tools or through export to get the insights you need to make decisions.

Why choose SmartSurvey?

260,000+ customers use SmartSurvey to collect and analyse data in an instant. Our software enables organisations of any size to connect with the world around them and gather the opinions of the people that matter most, to answer questions, solve problems and come up with the next game changing idea. With powerful functionality, UK data storage, full GDPR compliance, advanced security features and accreditations, we’re trusted partners for global brands, public sector departments, local and central government.

Microsoft logo
BP
Capita
Experian
Barclays
Heathrow
Unilever
Epson
Vodafone
AA
HSBC
BAE systems
Environment Agency
IBM
Her Majestys Government
NHS
Parkisons UK
Metropolitan Police
Capterra 5-star user reviews

Pricing

Semi Managed

Best suited if you are short on resource and need your survey created.

Fully Managed

Perfect for larger or more complex surveys that need to be completed to a tight deadline.

Up to 40 questions Unlimited questions
Copy/paste – You have the final version of your questions, we build it in SmartSurvey for you Support on question types to use
Brand your survey with your logo Branded theme
After scope sign-off, one amend out of scope (conditions apply) After scope sign-off, up to 5 amends (conditions apply)
Time frame:
  • Ready for you to send after 1 week or more
Time frame:
  • Standard within a week
  • Fast track available
Access to panels Access to panels
Access to training Access to training
You distribute (except when paired with a panel) We can distribute:
  • Email
  • SMS
No logic or piping included All SmartSurvey design features available to use
Plan purchased separately Annual subscription to SmartSurvey plan included
Start quote Start quote

UK-based with safe and secure data storage

100% personal, one-to-one online service

Trusted by leading brands worldwide

GDPR compliant with data collection

Send us a message

Get in touch

Book a demo

Book Your Live Personalised Demonstration

Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.

SmartSurvey Managed Service

Please complete the following form to get a personalised quote that meets your requirements. You can also drop us a call now on: 0800 0937 822.

SmartSurvey Fully Managed Service

Please complete the following form to get a personalised quote that meets your requirements. You can also drop us a call now on: 0800 0937 822.