Managed Survey Services

Create. Collect. Analyse. Access our team on‑demand
to get the answers you need fast.

Let us help make your survey project a success

Our managed survey service gives you access to our in-house expertise who are on hand to manage the entire survey process. From designing your survey to finding the right respondents and helping you to interpret the results, we’re with you every step of the way.

Connecting you with the right respondents

Through our consumer panel service, we can distribute your survey to 20 million panel respondents in over 70 different countries. From broad criteria to deep segmentation, whatever your target audience we can help you collect the feedback you need.

An extension of your team

From design, layout, logic and question advice, to respondent targeting, distribution and analysis we can provide support for you at every stage to ensure you achieve your objectives.

Multi-award winning survey software

How can our managed survey service benefit you?

No contracts

When you need to get a survey out fast you want things to be quick and simple. Our managed services do exactly that. One fee, one point of contact and NO contract. Pay a single fee and get an awesome survey all done for you.

Save time

Big project, tight time frames and limited resources? Perhaps you don’t have time to learn to use new software or maybe you just find creating surveys arduous. Whatever your reason jump in the fast lane and let us do all the work for you so you can focus on what matters to you, getting results and making decisions.

Peace of mind

With your survey designed and created by our in-house team we’ll help you use the right question types, logic and best layout so you can rest assured your survey delivers a great respondent experience.

On-brand surveys that look amazing

The look and feel of your surveys are of the utmost importance. Your respondents want to receive a survey that feels familiar from a brand they trust. To maximise engagement, we leverage your brand reputation and create a custom survey theme that perfectly reflects your brand style.

Ensure confidentiality and security

We offer several assurances that other survey providers simply don’t have. We’re UK based from all our team to our data centres, so you remain fully compliant of GDPR legislation and EU privacy laws. We’re ISO27001 and Cyber essentials + accredited ensuring we have robust data security and cyber attack processes in place to minimise risk and ensure your data stays safe.

Better together – ensure your survey project is a success

It doesn’t matter where you are in the survey process our team are on hand to provide the support you need to ensure you have a successful survey from launch to results. We work with you to understand your project and goals to create a survey that will generate the feedback and insight you need.

Choosing the right channel for survey distribution

Email, SMS, QR codes, website pop-ups, Social media and embedding are all built into SmartSurvey and can be leveraged to maximise survey engagement. We can provide training to enable you to use all these channels or we can set them up for you.

Need some help with analysis and reporting?

Our team will be happy to provide a training session that is focused on how to use the reporting tools in SmartSurvey. Once you have collected your target number of responses, we can work with you to show you how to manipulate the data using the built in tools or through export to get the insights you need to make decisions.

Why choose SmartSurvey?

260,000+ customers use SmartSurvey to collect and analyse data in an instant. Our software enables organisations of any size to connect with the world around them and gather the opinions of the people that matter most, to answer questions, solve problems and come up with the next game changing idea. With powerful functionality, UK data storage, full GDPR compliance, advanced security features and accreditations, we’re trusted partners for global brands, public sector departments, local and central government.

Pricing

Semi Managed

Best suited if you are short on resource and need your survey created.

  • Up to 40 questions
  • Copy/paste – You have the final version of your questions, we build it in SmartSurvey for you
  • Brand your survey with your logo
  • After scope sign-off, one amend out of scope (conditions apply)
  • Time frame: Ready for you to send after 1 week or more
  • Access to panels
  • Access to training
  • You distribute (except when paired with a panel)
  • No logic or piping included
  • Plan purchased separately

Fully Managed

Perfect for larger or more complex surveys that need to be completed to a tight deadline.

  • Unlimited questions
  • Support on question types to use
  • Branded theme
  • After scope sign-off, up to 5 amends (conditions apply)
  • Time frame: Standard within a week (Fast track available)
  • Access to panels
  • Access to training
  • We can distribute (Email or SMS)
  • All SmartSurvey design features available to use
  • Annual subscription to SmartSurvey plan included

Safe & Secure

Security is our most important feature
and we take it seriously

Security Features

Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.

ISO 27001 Certified

The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

UK/EU Based Servers

All data is stored and backed up on UK/EU-based servers.

Data Protection Act

Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

You’re in safe hands

GDPR compliant logo
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
McAfee Secure logo
PCI DSS Compliant logo

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