Capture and act on the voice of your community
Get a personalised demo of SmartCE™. Customised to your goals, led by our experts.
5 reasons the public sector chooses SmartCE™
1. Spot the hidden themes in seconds
Uncover what citizens are really telling you in seconds, not weeks, with AI-powered thematic analysis that automatically groups thousands of comments into clear themes. Turn citizen feedback into transparent, data-backed evidence that supports informed decisions.
2. Designed for inclusivity and compliance
Engage every community with surveys that work across any language, device, or accessibility need—ensuring no voice goes unheard. Meet WCAG 2.2 AA standards and UK data sovereignty requirements automatically that keeps you compliant by default.
3. We Asked, You Said, We Did
Close the loop so your community can see that their voice made a difference building long-term trust that makes future consultations easier and more effective.
4. Share public insights at scale
Move from raw responses to coordinated action quickly by giving stakeholders and decision-makers instant access to the findings that they need.
5. Automatic translations
Remove language as a barrier to participation. Automatically translate surveys and responses into over 40 different languages.
Everything your organisation needs in one place
Accessible and inclusive consultations
Works on any device, anywhere
Let residents respond whenever and however suits them – mobile, desktop, tablet – increasing response rates and diversity of input.
Automatic translation across 40+ languages
Reduce reliance on interpreters and manual translation while giving more communities a genuine voice in decisions.
WCAG 2.2 AA certified automatically
Run consultations that stand up to legal and public scrutiny, with accessible journeys for people using assistive technology.
AI-powered data analysis features
Categorise thousands of responses instantly
Free your team from manual coding and focus time on designing better policies and taking action.
Spot urgent concerns in real-time
Sentiment analysis flags frustrated or positive responses while the survey is still open. Respond to serious issues immediately.
See what matters in real-time dashboards and reports
Customise charts to visualise your way. Filter by demographics, question responses, or any variable.
Launch consultations faster
From planning to live in days
Reduce bottlenecks and deliver statutory and non-statutory consultations on time – without relying on IT or developers.
Non-linear survey formats
Break consultations into clear sections for policy areas or questions. Perfect for consultations covering multiple topics.
Save templates for repeat use
Standardise best practice across your organisation and cut setup time for similar consultations.
Reach citizens wherever they are
Custom branding on your domain
Consultations live at 'consultations.yourdomain.gov', not a third-party platform. Upload your logo, match your color palette.
Multi-channel distribution built in
Web link, email, QR codes, embedded on your website, offline on tablets. Meet citizens where they are. Everything syncs to one platform.
Whitelabel surveys, consultations and consultation hub
Upload your logo, match your colors, set your style. Citizens experience your branding consistently at every touchpoint.
Consultation hub and public reporting
Consultation hub with open and closed listings
One place showing all your consultations, response counts, and status. Respondents can see what's currently open and review past consultations.
Publish comments transparently
Make free-text responses public where required. Full transparency on what citizens said. Meets legal requirements for consultation visibility.
“We Asked, You Said, We Did” reporting
Create public-facing dashboards showing consultation findings. Pull actual comments into reports. Password-protect internal analysis while making outcomes visible.
Follow-up and close the loop
Turn responses into trackable actions
Click any response to create a follow-up task. Assign to the right team member. Track status from “new” to “resolved”. Engagement promises become accountable actions.
Respond directly within the platform
Email respondents back without switching tools. Full conversation history stays attached to their original response. When someone asks “did we follow up?” you'll have the answer.
Get a full audit trail of the follow-up process
Complete audit trail shows who did what and when. Assign cases, add internal notes, email respondents. Prove your engagement promises became accountable actions.
Build citizen panels and prevent fatigue
Build and manage your citizen panel effortlessly
Organise panels by interest area, location, or demographic to consult strategically and view their survey engagement history.
Show only relevant questions with smart routing
Skip logic shows questions based on previous answers. Shorter, more focused consultations leading to higher completion rates.
Personalise surveys to feel less repetitive
Carry forward previous responses so citizens don't re-enter information and stay engaged.
Security and compliance built in, not bolted on
Geolocation restriction
Prevent access from outside the UK. Meet data sovereignty requirements without technical setup. Built specifically for UK public sector compliance.
BOT protection/CAPTCHA
Built-in CAPTCHA stops automated spam responses. Protect consultation integrity without making it harder for real citizens to participate.
Data encrypted at rest
Data encrypted during transmission and storage. Hosted on secure UK servers only. Built to government security standards.
Case studies
“We often have to turn surveys around quickly, especially when it’s for something high-profile like a consultation. SmartSurvey allows us to move faster without compromising on quality.”
“SmartSurvey presented a solution that represented everything we need.”
Total peace of mind
Want to learn more? Book your SmartCE™ demo today!
Chat with one of our friendly UK team about your project. We'll be happy to show you around the platform, explore its advanced functionality and demonstrate how it can support your citizen engagement goals.
