Customer Feedback
Get the feedback you need to make smart decisions
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Voice of the Customer
Demonstrate your commitment to customers by gathering feedback in order to make improvements and meet expectations.
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Net Promoter® Score
Measure how happy customers are with your business and how likely they are to recommend you to others.
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Brand Building
Increase brand awareness and equity across all consumer touchpoints to create growth, trust and improve engagement.
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Multiple Touchpoints
Reach your customers in store, at home or on the go via email, SMS, social media or directly from your website.
Trusted by 260,000+
happy customers
Send by SMS
Send your survey by SMS and instantly reach your target audience
Send your survey by SMS and instantly reach your target audience. Achieve increased response rates and improved customer engagement with SmartSurvey.
Learn moreConnect with your customers effectively
Distribute mobile responsive customer experience surveys via web links, emails, social media or QR codes and collect results in real-time. Gather customer feedback anytime, anywhere.
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Send email or SMS invitations
Send the survey link with a customised email message to a contact list through SmartSurvey or via SMS. All surveys are automatically mobile friendly.
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Conduct offline surveys
Carry out your research at any location where connectivity is unavailable. Data will be stored on your mobile device ready to be uploaded to your account.
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Powerful embedding and pop-ups
Integrate your surveys into your website using a popup invitation window or an exit survey for when they leave your website.
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Use social media and QR codes
Share your surveys via social media directly from SmartSurvey, including: Facebook, Twitter and more or use QR code.
