Customer Experience Surveys
Understand your customers and improve loyalty
Effective customer experience surveys focus on measuring customer perceptions on how well a company delivers on the critical success factors of the business. Ask your customers what they’d love more of, what products they like, and which services they dislike.
Get the feedback you need to make smart decisions
SEND BY SMS
Send your survey by SMS and instantly reach your target audience
Send your survey by SMS and instantly reach your target audience. Achieve increased response rates and improved customer engagement with SmartSurvey.
Connect with your customers effectively
Distribute mobile responsive customer experience surveys via web links, emails, social media or QR codes and collect results in real-time. Gather customer feedback anytime, anywhere.
Discover why companies of all sizes use SmartSurvey
Read our case studies to find out how we help our clients find solutions, make smart decisions and
improve performance to grow their business.
How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.
Delighting visitors by using customer surveys to find out what will make them smile (or scream).
Trusted by 300,000+ Happy Customers
What makes SmartSurvey right for you?
We will help you collect the information you need quickly and easily.
Trust us to safeguard your data and provide the support you need, when you need it.