Customer Experience Surveys

Understand your customers and improve loyalty. Effective customer experience surveys focus on measuring customer perceptions on how well a company delivers on the critical success factors of the business. Ask your customers what they’d love more of, what products they like, and which services they dislike.

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Customer feedback

Get the feedback you need to make smart decisions

Voice of the customer

Demonstrate your commitment to customers by gathering feedback in order to make improvements and meet expectations.

Net Promoter® Score

Measure how happy customers are with your business and how likely they are to recommend you to others.

Brand building

Increase brand awareness and equity across all consumer touchpoints to create growth, trust and improve engagement.

Multiple touchpoints

Reach your customers in store, at home or on the go via email, SMS, social media or directly from your website.

SEND BY SMS

Send your survey by SMS and instantly reach your target audience

Send your survey by SMS and instantly reach your target audience. Achieve increased response rates and improved customer engagement with SmartSurvey.

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Connect with your customers effectively

Distribute mobile responsive customer experience surveys via web links, emails, social media or QR codes and collect results in real-time. Gather customer feedback anytime, anywhere.

Send email or SMS invitations

Send the survey link with a customised email message to a contact list through SmartSurvey or via SMS. All surveys are automatically mobile friendly.

Conduct offline surveys

Carry out your research at any location where connectivity is unavailable. Data will be stored on your mobile device ready to be uploaded to your account.

Powerful embedding and pop-ups

Integrate your surveys into your website using a popup invitation window or an exit survey for when they leave your website.

Use social media and QR codes

Share your surveys via social media directly from SmartSurvey, including: Facebook, Twitter and more or use QR code.

Discover why companies of all sizes use SmartSurvey

Read our case studies to find out how we help our clients find solutions, make smart decisions and
improve performance to grow their business.

IKEA

How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.

Read the case study

Alton Towers

Delighting visitors by using customer surveys to find out what will make them smile (or scream).

Read the case study

Mercedes-Benz Ireland

Mercedes-Benz increased response rates and simplified administration with SmartSurvey custom development.

Read the case study

Trusted by 300,000+ happy customers

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Microsoft logo
NHS logo
Environment Agency logo
U Switch logo
Ikea logo
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What makes SmartSurvey right for you?

We will help you collect the information you need quickly and easily.
Trust us to safeguard your data and provide the support you need, when you need it.

UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We’ll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

You’re in safe hands

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PCI DSS Compliant logo
FSQS Registered logo.

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