SmartSurvey has transformed our ability to present live insights in all levels of the organisation. Our feedback loop is quicker and more effective.
AI‑powered eSAT survey software
Catch dissatisfied employees and keep hold of your best people
Measure how your people feel day-to-day. Uncover what is driving dissatisfaction, boost morale, and create a better workplace.
4.6/5
Get a personalised demo of SmartSurvey. Customised to your goals, led by our experts.
Trusted by 600,000+ happy users
Keep your best people by knowing exactly when they’re dissatisfied and why
Capture feedback that will uncover the root causes behind disengagement, and take action before it's too late.
Here’s what you can achieve with eSAT
Create a happier culture, keep your best people, and help managers lift every team up.
Keep employees happy
Spot declining morale before it affects performance. Send insights to team leads immediately to adjust workloads, training or expectations.
Reduce staff turnover
Satisfied employees stay longer. Use trends and real feedback to address concerns early and show you’re listening before people leave.
Support managers better
Give people leaders real-time insight into team morale. Help them understand what works and act quickly when satisfaction takes a dip.
See live morale data at every level from the frontline to boardroom
Role‑based eSAT dashboards show each leader what’s working, where morale is slipping, and which fixes will have the biggest impact.
Capture employee feedback through any channel
Send your employee-satisfaction surveys into the channels your people already use.
Why SmartSurvey?
Go beyond the eSAT score with SmartSurvey
Below are just some of the examples of how different departments leverage our platform to drive insights and improve outcomes.
Other tools
Just a score - no context, no comments, no signals to guide your team experience strategy
Hours of admin to dig into text responses or spot worrying patterns in departments
Hard to tell who’s struggling or why people feel disengaged until exit interviews
Feedback is gathered but sits untouched, leaving employee voices unheard
Weak reporting tools mean HR can’t track change or build the business case
eSAT with SmartSurvey
Piping, logic and AI‑powered text insights reveal the exact moments influencing team satisfaction
AI uncovers key themes and root causes fast - no spreadsheets or guesswork
Live dashboards makes shifting morale obvious and enables you to act before issues spread
Built‑in case management helps you follow up with empathy and solve issues early
Join 1000s of teams that use ESAT to drive meaningful change, not just collect data
Product tour - learn how to collect eSAT and turn it into culture improvements in under a minute
See how enterprise teams use SmartSurvey to collect, analyse, and act on feedback at scale.
Connect your eSAT data to your tech stack
Push, pull and trigger actions automatically. Share insights easily across your apps and teams. Get more from your scores, boost efficiency and add value throughout your organisation.
Don’t just take our word for it
Trusted by leading companies and brands worldwide.
Oliver Shreeve, BPP
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Martin, uSwitch
Multi-award winning survey software
Launch your eSAT programme in four steps
Our team will help guide you through go-live and help you begin measuring loyalty insights.
Discovery call
Help our team understand your current challenges and goals – not a one-size-fits-all pitch.
Tailored demo
A tailored walkthrough focused on your goals, your teams, and your challenges.
Custom trial
We’ve shown you how SmartSurvey works - now take it for a test drive with your team.
Launch
We don’t disappear after the contract – our team guides your first survey launch step-by-step.
What is Employee Satisfaction (eSAT)?
If your responses are 5, 4, 4, 3, and 2, your eSAT score is 3.6 out of 5. This average helps you track satisfaction trends over time without simplifying it to just “satisfied” or “dissatisfied.”
SmartSurvey is a digital survey solution that helps anyone create surveys, build questionnaires and analyse the results.
