The performance, functionality and features you need to create engaging customer surveys that deliver for your business
From multiple choice and free text, to more advanced questions such as Net Promoter Score, with more than 20 question types, it's easy to meet your survey needs.
Build surveys that are easy to complete. From skip logic and piping, to page or answer choice randomisation, our advanced built-in features help maximise your survey's response rate.
From your logo, fonts and colours, to your survey introduction and thank you messaging, it's easy to maintain your brand identity with our survey software's customisation tools.
Easily create customer surveys in multiple languages and receive your feedback in the respondent's language of choice. It's then simple to analyse the data from a single set of results.
Employee surveys provide a powerful tool for enacting positive change throughout your business. But it's important to ensure they are effectively planned, designed and reported on, if you are to the achieve the increased workforce contentment, motivation and productivity levels you need.
Investing resources to create a positive work environment can pay dividends for company growth. Staff satisfaction and employee engagement should rate highly on every companies list of objectives, as employees on the front line may interact with hundreds of customers every day. Staff are often the first to know when something goes right or wrong, so gathering feedback in a structured way with our online survey software can help you to analyse responses and stay on top of any issues.
Your survey could be designed to measure employee satisfaction or motivation. Or staff members' experiences of and feelings about the workplace, colleagues and management. Or to get feedback on induction and training, both before and after delivery. These are just a few uses to which surveys can be put.
Whatever you choose to measure, a well-designed employee survey is one of the most efficient ways to facilitate two-way communications and better understand what delights or concerns staff. The act of asking for feedback can itself improve morale, and bring benefits to the business:
By increasing an employee's desire to want to do a good job, you will improve their output
Happy employees will put in the maximum amount of effort to assigned tasks
Fulfilled employees will have a positive knock-on effect on your company's growth
Motivated employees will strive to attain personal work-place goals and increased self-development
By building staff commitment you will reduce employee churn
From an HR point of view going digital offers a significant number of advantages for employee engagement over staying with paper-based systems.
From staff performance appraisals and training & development to feedback about employee satisfaction levels, digitising and centralising this data makes it easier to find, access and share with others, which ultimately benefits your employees and business.
From hiring, employee benefits and staff compensation, to performance appraisals and job termination, there are many policies and practices that HR teams are involved with and associated laws they need to adhere to. By digitising these processes, they are much easier to review for auditing, helping to ensure you remain compliant.
With all your staff records efficiently and clearly documented, digitisation helps you quickly locate and present evidence you need should demonstrate processes were correctly followed.
This can vary depending on your company size and the areas you have identified as critical to be surveyed. However, typically the majority of employee surveys are roughly 30 – 40 questions in length and ideally require no longer than 10-15 minutes to complete.
Data protection is critical, particularly when collecting personally identifiable information from employees, it's essential you are confident that your data collection software complies with the current GDPR laws governing the safe collection, use and storage of personal data.
Working with a compliant company like SmartSurvey can help you with this. As an ISO27001 accredited business we have some of the most robust industry processes and infrastructures in place to secure our customers' data including hosting in a secure, UK based data centre.
Being able to effectively report on and communicate your survey results following completion is essential, if you are to reinforce the value of your investment in it and its benefits to your employees and business. Digital employee surveys are an extremely effective way to do this below are 3 key benefits you'll get from using a software solution to run your survey.
The ability to view survey responses as and when they are collected, makes it easier and quicker to make the decision and changes you need.
Whether its downloading and printing responses to a report at a click of a button or transferring your results via a password-protected link, it's simple to share your survey findings quickly with others that need them.
With the ability to export data into multiple formats you can easily and quickly turn your results into a range of graphs and charts making it simple to view survey findings and see what's working well and what needs improving.
UK-based with safe and secure data storage
100% personal, one-to-one online service
Trusted by leading brands worldwide
GDPR compliant with data collection
Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.
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