Alchemer Alternative

Do you need to find the best online survey tool designed to fit your business needs? To be certain you choose the best alternative to Alchemer (formerly SurveyGizmo), take a look at our advanced software that allows you to collect valuable customer feedback at every touchpoint.

Compare SmartSurvey vs Alchemer

Satisfied customers are our ultimate goal and we are always looking for ways to provide you with the solutions you need. While you are searching for alternatives to SurveyGizmo - now Alchemer - you should look beyond the features to other elements that will help you get the results you need, including data security, customer support, mobile functionality and survey customisation.

UK/EU-based and secure

Data is stored on UK/EU servers.

Dedicated Support

100% personal, one-to-one online help and assistance from dedicated account managers.

SMS distribution

Increase response rates by sending surveys via SMS, instantly reaching your target audience.

SmartSurvey vs Alchemer comparison table

Main features SmartSurvey Alchemer
Unlimited questions & responses:
No restrictions with our business and enterprise plans.
Advanced skip logic:
Use skip logic, piping, scoring and randomisation to ask the right questions.
Powerful analysis features:
Filter survey responses for key statistical data and text analysis.
Multiple file export types:
Export survey data to excel, word, pdf and many more.
Send via bulk email:
Send the survey link, with a customised email message, to a contact list through SmartSurvey.
Download to word or print your survey.
SMS distribution & tracking:
Send surveys via SMS to reach respondents anywhere, anytime.
Export individual responses in bulk:
Quickly download all responses as they appear on the Individual responses tab into one PDF (.pdf) or Word (.doc) file.
Export cross tab report:
View and compare relationships between certain questions. This feature will generate a cross tab report with charts for all questions in your survey. This is exported in an Excel (.xlsx) format.
Dedicated account manager:
Receive support from a dedicated account manager.
All data is stored on servers in the UK/EU.
Data Protection Act:
SmartSurvey is registered under the data protection act. Data collected through SmartSurvey is owned by ‘you’ the user.
Email tracking & automated reminders:
Track open, view, failures, opt-outs, and completes of each respondent in your contact list.

Notice an error in our comparison data? Please let us know.

SmartSurvey Features

Simple to use

If you are looking for a user-friendly yet advanced online survey software, then sign up to SmartSurvey and you could create and launch your first questionnaire in a matter of minutes. There’s no need to waste time with overcomplicated systems.

Advanced design tools

If you’re a design whiz (or work with designers), SmartSurvey offers you the opportunity to build custom themes using HTML and CSS. This gives you ultimate freedom when it comes to designing your surveys. (If you need a hand, we also have a team of designers who can create bespoke themes for you).

GDPR compliant

Do you operate in the UK and perform research through online surveys? If you do, it is essential that your data collection and storage complies with the General Data Protection Regulation (GDPR). To be compliant, none of your data should leave the EU (European Union). With SmartSurvey, all of the data you collect will remain in the UK, where we store it, whereas the majority of other survey software providers are based in the United States.

Completely free for as long as you want

Although our pricing is competitive, with SmartSurvey there is no obligation to sign up to a paid package. Enjoy many features on our free system for as long as you want and never pay a penny. Should you need to access our premium features, you can easily upgrade your account to a cost effective plan at any time and then downgrade as soon as you have completed your research. There’s no contract – no ties.

Customer support when you need it

We understand that your time is valuable. That’s why we are on hand to help you out during UK office hours. Call us any time from Monday to Friday between 9:00 am and 5:30 pm GMT on our free phone number to talk to our friendly, expert support team. We’re committed to solving your issues as quickly as possible, so you can collect the data you need without having to wait for a response to a support ticket or email. During British trading hours, there will always be someone available to take your call.

Domain branding

SmartSurvey enables you to fully customise your online surveys, which includes the branding of your survey links. You are provided with an option to use your own domain name as part of your survey link, so a sub domain of your choice can replace the default survey link.

Receive files with your responses

Respondents using SmartSurvey can upload files from their own devices to the survey as part of their response. You can then look at these files within SmartSurvey when viewing responses. This makes SmartSurvey a powerful tool for applications and CVs, or even in situations where you need respondents to send photos.


Ensuring your surveys are fully accessible, so that everyone that wants to respond can do so, is critical, no matter what industry you work in. It’s why we comply to WCAG (Web Content Accessibility Guidelines). With our accessible survey themes, we give you what’s needed to ensure your surveys meet the highest current standards for accessibility. Add alt text to your images and create surveys that can be easily navigated without a mouse and keyboard.

See more survey tools comparisons.

Trusted by leading brands worldwide

Over 500,000+ users worldwide benefit from our advanced yet user-friendly survey software. At SmartSurvey our personalised customer support is exceptional, our team is friendly, approachable and professional. We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Explore our paid plans to unleash the full potential of SmartSurvey

Our survey software is user friendly yet packed full of advanced features. Find out how our platform can deliver the results you need.


Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.
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Access our most advanced tools, features and integrations to power your feedback activities and drive change.
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Get started with the most powerful & secure enterprise survey software

Access advanced tools, collaboration features, top-tier security, and seamless automation with SmartSurvey's Enterprise plan. Trusted by leading brands.
14-day free trial  •  Cancel anytime  •  No credit card required  •  need a demo?