Manage feedback, evidence and reporting for regulatory bodies
One platform for every remit
Stakeholder consultations
Gather structured input from regulated entities, professional bodies, and the public on proposed guidance. AI-powered thematic analysis handles large volumes of open-text responses.
Inspection and audit surveys
Structured questionnaires for inspection and audit processes. Branching logic, validation rules, and offline collection for inspectors in the field all feed one auditable dataset.
Public attitudes research
Survey the general public on awareness of rights, services, or regulatory outcomes. Multi-channel distribution and AI translations reach a representative sample.
5 reasons regulatory bodies choose SmartSurvey
Scales for large public consultations
Regulatory consultations can attract thousands of responses. SmartSurvey handles the volume without performance issues, and AI-powered thematic analysis means open-text responses do not become a manual processing burden.
Accessible to every respondent
WCAG 2.2 AA compliant surveys as standard, with automatic translation across 54+ languages. Reach the public, service users with additional needs, or regulated entities across sectors without excluding any group.
Complete compliance
Share findings with citizens, stakeholders, and decision-makers instantly to turn consultation insights into coordinated action.
Multi-channel collection
Collect responses via email, SMS, QR code, kiosk, web embed, or offline. Reach people offline or in communities that typical channels don’t reach.
Procurement-ready
Listed on the Crown Commercial Service G-Cloud framework. Public bodies can procure SmartSurvey without running a separate tender.
Build evidence that stands up to scrutiny
Your stakeholders need evidence. SmartSurvey gives you the rigour, the traceability, and the audit trail in one place.
Track every response with a full audit trail
Every survey, response, edit, and export is logged. Timestamps and user attribution mean you can defend how your evidence was collected.
Verify integrity before you publish
Built-in duplicate detection, CAPTCHA, and geolocation controls protect consultation integrity. Prevent ballot-stuffing and automated responses.
Protect respondent identity by design
Configurable anonymisation for sensitive surveys where confidentiality is required. Collect without any identifiable data leaving the platform.
Give governance teams live programme visibility
Show your board, your executives, and your ministers exactly what the data says. No delayed reports. Live evidence, every time they ask for it.
Share live dashboards with your team
Give your board, leadership team, or regulated entities a live view. No waiting for quarterly reports. Evidence lands in the dashboard as it arrives.
Compare results across regulated entities
Run the same survey across multiple regions, services, or regulated entities. See where standards are being met and where they are slipping.
Version every survey you publish
Track survey versions to demonstrate exactly how data was collected. Essential for longitudinal programmes and published methodology.
The certifications your governance team needs to see
NHS DSPT compliant
Meets the NHS Data Security and Protection Toolkit. Relevant for regulatory bodies operating within or alongside the health and care sector.
Cyber Essentials Plus
UK government-backed certification. Required by many public sector contracts and demonstrates active protection against cyber threats.
WCAG 2.2 AA compliant
Surveys are highly accessible as a standard. Meets the Public Sector Bodies Accessibility Regulations.
ISO 27001 certified
Independently audited information security management. Controls are in place around data access, storage, processing, and incident response.
UK GDPR and ICO registered
Fully compliant data processing under UK GDPR. Registered with the ICO as both data controller and processor. Data never leaves the UK.
G-Cloud supplier
On the Crown Commercial Service G-Cloud framework. Public bodies can onboard SmartSurvey quickly without a full procurement exercise.
One platform for every team.
Organisation-wide feedback intelligence
Unlimited user accounts
Every directorate, team, and regional office can have their own login and workspace. No additional cost as the organisation grows or restructures.
Admin controls and governance
A central admin layer gives your information governance and IT teams visibility and control across all users, survey programmes, and data flows.
Consistency across teams
Set organisation-wide templates, branding, and accessibility standards so every survey going out under your name meets the same quality bar.
Single procurement via G-Cloud
One agreement covers the whole organisation. Simplifies procurement, renewal, and supplier management. Available via G-Cloud.
Dedicated onboarding
Full Access customers get a dedicated account manager, onboarding support for each team, and priority access to our technical support team.
Scales with your needs
Whether you have three directorates today or fifteen tomorrow, Full Access scales without renegotiation or additional licence costs.
