Plans & pricing for everyone

Cancel at any time. Student, academic & not-for-profit plans available

Monthly Annually – Save up to 20%

Enterprise

Request pricing

Request pricing

For individuals that need access to advanced tools and integrations.

or Try for free

  • Essentials

    • 1+ users Team Plans
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses
  • Top features

    • Everything from Business
    • API access
    • Two-factor authentication via SMS
    • Access to custom contracts/terms
    • Access to custom data processing agreements
    • Access to custom development
    • Access to custom support SLAs
    • Bespoke training programme
    • Connect your own mail server
    • Create your own password policy
    • Custom domain branding (surveys.yourdomain.com)
    • Custom SMS sender name
    • Access to infosec due diligence process
    • Access to Salesforce
    • Access to Single Sign-On
    • White label user interface

* Fair usage limits apply
** SMS credits purchased separately

Most Popular

Business

£70  /  month

Billed monthly

£60  /  month

Billed £720 annually

Perfect for businesses who want to create advanced surveys.

or Try for free

  • Essentials

    • 1+ users Team Plans
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses
  • Top features

    • Everything from Pro
    • Two-factor authentication
    • Access to managed services
    • Advanced data export
    • Cross tab reporting and exporting
    • Custom variables
    • Customisable survey themes
    • File library
    • File upload question type
    • Net Promoter Score question type
    • Piping
    • Scheduled reports sent by email
    • Send invitations via email
    • Standard training
    • Dedicated account manager

* Annual invoice only

Professional

£45  /  month

Billed monthly

£30  /  month

Billed £360 annually

Great for individuals who want to create professional surveys.

or Try for free

  • Essentials

    • 1 user
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses 1000 responses/mo
      1000 responses/mo
  • Top features

    • Everything from Basic
    • Access to managed services
    • Create surveys in any language
    • Text analysis (word clouds)
    • Results in real time
    • Multiple tracking links
    • Unlimited filter reports
    • Pop up surveys (excluding exit intent)
    • Standard training

Basic

FREE

No Credit Card Required

FREE

No Credit Card Required

Ideal for personal use to build a basic survey. Free forever.

or Start for free

  • Essentials

    • 1 user
    • Unlimited surveys
    • 15 questions per survey
    • 100 responses/mo
  • Top features

    • No credit card required
    • Customer support (phone, email and in-app ticket system)
    • GDPR compliant
    • Survey templates

GDPR Compliant

GDPR compliant, UK/EU data storage, all data processed in UK/EU.

Data Security

Data encrypted during transit and at rest, ISO 27001 and Cyber Security Essentials Plus certified.

Support

Help when you need it, through phone, email and in-dashboard support.

You’re in safe hands

EU & UK GDPR Compliant logo.
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
PCI DSS Compliant logo
FSQS Registered logo.

Enterprise

Request pricing

Request pricing

or Try for free

  • General

    • 1+ users Team Plans
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses
    • Accessible & responsive surveys

      Surveys adapt to the screen size of any device and are designed to be as accessible as possible for those with disabilities.

    • Customer support (phone, email and in-app ticket system)
    • GDPR Compliant
  • Survey design

    • Ready-made survey templates
    • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
    • Skip logic, page logic, piping, default answers

      Using our powerful logic functions to create dynamic surveys that change based on the data entered. By incorporating data into questions, or branching the respondent’s routes through the survey, you can show more relevant content to deliver a highly tailored survey experience.

    • Create surveys in any language

      Translate all parts of the survey – questions, answers, headings, button text, error messages, and more.

    • Custom theme/branding
    • File uploads

      Your respondents can submit files as part of their responses. If you’re collecting CVs from job applicants, receiving written submissions, tendering documents, image, or video files, your respondents can submit these without needing to find their own hosting, delivering a better experience and centralising the data collection process.

    • File library
    • One survey, multiple languages

      Global customer base? No problem. You can create custom surveys in multiple languages and receive responses in the respondent’s language of choice, then easily access and analyse the data within one set of results.

  • Survey distribution

    • Unlimited tracking links
    • Survey authentication

      If you have a survey that contains sensitive information you can set it to require a unique Username or Password for each of your respondents to access your survey.

    • Email tool

      Send surveys via email, track open rates, views, and opt-outs.

    • Custom variables
    • Offline surveys

      Our offline surveys feature that allows you to collect responses on smart devices that are not connected to the internet – ideal for fieldwork, events or rural areas.

    • Advanced email triggers

      Email triggers allow you to automatically send an email to specific recipients when a response is submitted. This function is ideal for driving business actions for instance if a customer gave a low satisfaction score SmartSurvey could trigger an email for the customer service team to speak to get in touch with them.

    • Access to send via SMS

      Send your surveys via text message directly from the SmartSurvey interface – ideal for connecting with respondents that don't engage well via email or other digital channels.

    • Access to custom domain branding

      Customise the link used to access your surveys via the web. For the ultimate in branding, we offer the ability to host your survey on a custom web domain, such as surveys.yourdomain.com. Custom domains are particularly popular when conducting customer surveys as the domain is familiar and maintains trust between the brand and the respondent.

  • Results & analytics

    • Results in real-time

      View the results of your surveys as they come in.

    • Export to Excel, CSV, PDF or Word
    • Advanced filtering
    • Text analysis (word cloud)

      Quantify and categorize free-text responses and generate charts based on this data.

    • Basic cross-tabs

      View and compare relationships between certain questions.

    • Advanced cross-tab report

      Cross tab reports enable you to view and compare relationships across any number of questions. You can group survey responses together enabling you to understand correlation or differences in the results. Cross tab reports are great for simplifying large or complex data sets as the data can be quickly broken down into small groups for analysis enabling you to uncover insight fast to help you drive action.

    • Schedule reports sent by email
  • Security

    • Secure Surveys (SSL/HTTPS)

      SSL (Secure socket layer) encrypts survey responses during transmission giving you, and respondents peace of mind the data collected remains private, particularly important if you are collecting sensitive or personal information.

    • Two-factor authentication
    • Access restriction by IP
    • InfoSec documentation/Third party contracts
  • Integrations

    • Zapier
    • Google Analytics/Tag Manager

      Ever wanted to know a little more about who is completing your surveys? Add your own Google Tag Manager and/or Google Analytics integration and you'll be able to get additional insight on respondents such as location and devices, track survey conversions, sources of survey traffic and which route they took through your app or website to complete a survey and much more!

    • API access

      Leverage our powerful API to create bespoke integrations that fit into your existing systems and workflows enabling you to automate processes and enrich existing data sets. Detailed documentation is available allowing developers to use the RESTful API to access powerful features to remotely manage surveys, contact lists, responses, and more at scale.

    • Webhooks

      Our webhooks enable you to subscribe and unsubscribe to events when they occur in SmartSurvey enabling you to send, for example, survey response data to an external database.

    • Send via API

      Leverage our API to send surveys at scale in real-time triggered by an event in a third party system or app.

    • Access to Salesforce

      Connect SmartSurvey to Salesforce and start automating survey distribution triggered from any number of custom objects in Salesforce. You can map your survey responses back to any Salesforce object enabling you to centralise data such as customer feedback to drive action based on rich insight.

  • Other

    • Standard training

      Get access to help guides, videos, webinars and training documents.

    • Dedicated account manager

      You have a dedicated account manager who will be on hand to answer any questions, help you with technical issues and provide guidance on the best way to achieve your data collection goals. Please note, this is available on annual invoice only.

    • Advanced filtering
    • Access to customer success team

      You will have a access to the customer success team who will work with you to achieving your goals and key objectives. (Enterprise/Enterprise Plus)

    • Access to 1:1 training

      From a single user to a whole team, we offer private training to help you realise value from SmartSurvey in as shorter timeframe as possible. From survey design and distribution to advanced logic and analysis, our experts can provide anything from a basic overview to a deep dive training program to make you a survey master.

    • Access to custom development

      If you can't find a way to achieve your data collection goals through SmartSurvey why not speak to our team about a custom project? We have developed bespoke solutions for leading brands as well as central and local government to deliver solution in line with their specific requirements.

    • Access to custom DPAs/contracts/terms

      Our technical and legal team will create a custom DPA, contract and payment terms.

    • Access to custom support SLAs

      We’re committed to providing great service to all our customers. However, if you want our SLAs to match yours for consistency of service, or perhaps you want that extra peace of mind, we’re happy to create a custom service level agreement.

    • Access to infosec due diligence process

      Our technical and legal team will complete and return any infosec documentation required.

  • Team management

    • Ability to move surveys between users
    • Activity log
    • Add, reassign and remove users
    • Advanced permissions (restrict access to certain surveys)
    • Consolidated billing
    • Quality control to ensure correct usage
    • Share access to projects
    • Shared asset library to ensure surveys are always on brand
    • Shared question library to ensure your team are asking the right questions

Business

£70  /  month

Billed monthly

£60 / month

Billed £720 annually

or Try for free

  • General

    • 1+ users Team Plans
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses
    • Accessible & responsive surveys

      Surveys adapt to the screen size of any device and are designed to be as accessible as possible for those with disabilities.

    • Customer support (phone, email and in-app ticket system)
    • GDPR Compliant
  • Survey design

    • Ready-made survey templates
    • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
    • Skip logic, page logic, piping, default answers

      Using our powerful logic functions to create dynamic surveys that change based on the data entered. By incorporating data into questions, or branching the respondent’s routes through the survey, you can show more relevant content to deliver a highly tailored survey experience.

    • Create surveys in any language

      Translate all parts of the survey – questions, answers, headings, button text, error messages, and more.

    • Custom theme/branding
    • File uploads

      Your respondents can submit files as part of their responses. If you’re collecting CVs from job applicants, receiving written submissions, tendering documents, image, or video files, your respondents can submit these without needing to find their own hosting, delivering a better experience and centralising the data collection process.

    • File library
    • One survey, multiple languages

      Global customer base? No problem. You can create custom surveys in multiple languages and receive responses in the respondent’s language of choice, then easily access and analyse the data within one set of results.

  • Survey distribution

    • Unlimited tracking links
    • Survey authentication

      If you have a survey that contains sensitive information you can set it to require a unique Username or Password for each of your respondents to access your survey.

    • Email tool

      Send surveys via email, track open rates, views, and opt-outs.

    • Custom variables
    • Offline surveys

      Our offline surveys feature that allows you to collect responses on smart devices that are not connected to the internet – ideal for fieldwork, events or rural areas.

    • Advanced email triggers

      Email triggers allow you to automatically send an email to specific recipients when a response is submitted. This function is ideal for driving business actions for instance if a customer gave a low satisfaction score SmartSurvey could trigger an email for the customer service team to speak to get in touch with them.

    • Access to send via SMS

      Send your surveys via text message directly from the SmartSurvey interface – ideal for connecting with respondents that don't engage well via email or other digital channels.

    • Access to custom domain branding

      Customise the link used to access your surveys via the web. For the ultimate in branding, we offer the ability to host your survey on a custom web domain, such as surveys.yourdomain.com. Custom domains are particularly popular when conducting customer surveys as the domain is familiar and maintains trust between the brand and the respondent.

  • Results & analytics

    • Results in real-time

      View the results of your surveys as they come in.

    • Export to Excel, CSV, PDF or Word
    • Advanced filtering
    • Text analysis (word cloud)

      Quantify and categorize free-text responses and generate charts based on this data.

    • Basic cross-tabs

      View and compare relationships between certain questions.

    • Advanced cross-tab report

      Cross tab reports enable you to view and compare relationships across any number of questions. You can group survey responses together enabling you to understand correlation or differences in the results. Cross tab reports are great for simplifying large or complex data sets as the data can be quickly broken down into small groups for analysis enabling you to uncover insight fast to help you drive action.

    • Schedule reports sent by email
  • Security

    • Secure Surveys (SSL/HTTPS)

      SSL (Secure socket layer) encrypts survey responses during transmission giving you, and respondents peace of mind the data collected remains private, particularly important if you are collecting sensitive or personal information.

    • Two-factor authentication
    • Access restriction by IP
    • InfoSec documentation/Third party contracts
  • Integrations

    • Zapier
    • Google Analytics/Tag Manager

      Ever wanted to know a little more about who is completing your surveys? Add your own Google Tag Manager and/or Google Analytics integration and you'll be able to get additional insight on respondents such as location and devices, track survey conversions, sources of survey traffic and which route they took through your app or website to complete a survey and much more!

    • API access

      Leverage our powerful API to create bespoke integrations that fit into your existing systems and workflows enabling you to automate processes and enrich existing data sets. Detailed documentation is available allowing developers to use the RESTful API to access powerful features to remotely manage surveys, contact lists, responses, and more at scale.

    • Webhooks

      Our webhooks enable you to subscribe and unsubscribe to events when they occur in SmartSurvey enabling you to send, for example, survey response data to an external database.

    • Send via API

      Leverage our API to send surveys at scale in real-time triggered by an event in a third party system or app.

    • Access to Salesforce

      Connect SmartSurvey to Salesforce and start automating survey distribution triggered from any number of custom objects in Salesforce. You can map your survey responses back to any Salesforce object enabling you to centralise data such as customer feedback to drive action based on rich insight.

  • Other

    • Standard training

      Get access to help guides, videos, webinars and training documents.

    • Dedicated account manager

      You have a dedicated account manager who will be on hand to answer any questions, help you with technical issues and provide guidance on the best way to achieve your data collection goals. Please note, this is available on annual invoice only.

    • Advanced filtering
    • Access to customer success team

      You will have a access to the customer success team who will work with you to achieving your goals and key objectives. (Enterprise/Enterprise Plus)

    • Access to 1:1 training

      From a single user to a whole team, we offer private training to help you realise value from SmartSurvey in as shorter timeframe as possible. From survey design and distribution to advanced logic and analysis, our experts can provide anything from a basic overview to a deep dive training program to make you a survey master.

    • Access to custom development

      If you can't find a way to achieve your data collection goals through SmartSurvey why not speak to our team about a custom project? We have developed bespoke solutions for leading brands as well as central and local government to deliver solution in line with their specific requirements.

    • Access to custom DPAs/contracts/terms

      Our technical and legal team will create a custom DPA, contract and payment terms.

    • Access to custom support SLAs

      We’re committed to providing great service to all our customers. However, if you want our SLAs to match yours for consistency of service, or perhaps you want that extra peace of mind, we’re happy to create a custom service level agreement.

    • Access to infosec due diligence process

      Our technical and legal team will complete and return any infosec documentation required.

  • Team management

    • Ability to move surveys between users
    • Activity log
    • Add, reassign and remove users
    • Advanced permissions (restrict access to certain surveys)
    • Consolidated billing
    • Quality control to ensure correct usage
    • Share access to projects
    • Shared asset library to ensure surveys are always on brand
    • Shared question library to ensure your team are asking the right questions

Professional

£45  /  month

Billed monthly

£30 / month

Billed £360 annually

or Try for free

  • General

    • 1 user
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses
    • Accessible & responsive surveys

      Surveys adapt to the screen size of any device and are designed to be as accessible as possible for those with disabilities.

    • Customer support (phone, email and in-app ticket system)
    • GDPR Compliant
  • Survey design

    • Ready-made survey templates
    • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
    • Skip logic, page logic, piping, default answers

      Using our powerful logic functions to create dynamic surveys that change based on the data entered. By incorporating data into questions, or branching the respondent’s routes through the survey, you can show more relevant content to deliver a highly tailored survey experience.

    • Create surveys in any language

      Translate all parts of the survey – questions, answers, headings, button text, error messages, and more.

    • Custom theme/branding
    • File uploads

      Your respondents can submit files as part of their responses. If you’re collecting CVs from job applicants, receiving written submissions, tendering documents, image, or video files, your respondents can submit these without needing to find their own hosting, delivering a better experience and centralising the data collection process.

    • File library
    • One survey, multiple languages

      Global customer base? No problem. You can create custom surveys in multiple languages and receive responses in the respondent’s language of choice, then easily access and analyse the data within one set of results.

  • Survey distribution

    • Unlimited tracking links
    • Survey authentication

      If you have a survey that contains sensitive information you can set it to require a unique Username or Password for each of your respondents to access your survey.

    • Email tool

      Send surveys via email, track open rates, views, and opt-outs.

    • Custom variables
    • Offline surveys

      Our offline surveys feature that allows you to collect responses on smart devices that are not connected to the internet – ideal for fieldwork, events or rural areas.

    • Advanced email triggers

      Email triggers allow you to automatically send an email to specific recipients when a response is submitted. This function is ideal for driving business actions for instance if a customer gave a low satisfaction score SmartSurvey could trigger an email for the customer service team to speak to get in touch with them.

    • Access to send via SMS

      Send your surveys via text message directly from the SmartSurvey interface – ideal for connecting with respondents that don't engage well via email or other digital channels.

    • Access to custom domain branding

      Customise the link used to access your surveys via the web. For the ultimate in branding, we offer the ability to host your survey on a custom web domain, such as surveys.yourdomain.com. Custom domains are particularly popular when conducting customer surveys as the domain is familiar and maintains trust between the brand and the respondent.

  • Results & analytics

    • Results in real-time

      View the results of your surveys as they come in.

    • Export to Excel, CSV, PDF or Word
    • Advanced filtering
    • Text analysis (word cloud)

      Quantify and categorize free-text responses and generate charts based on this data.

    • Basic cross-tabs

      View and compare relationships between certain questions.

    • Advanced cross-tab report

      Cross tab reports enable you to view and compare relationships across any number of questions. You can group survey responses together enabling you to understand correlation or differences in the results. Cross tab reports are great for simplifying large or complex data sets as the data can be quickly broken down into small groups for analysis enabling you to uncover insight fast to help you drive action.

    • Schedule reports sent by email
  • Security

    • Secure Surveys (SSL/HTTPS)

      SSL (Secure socket layer) encrypts survey responses during transmission giving you, and respondents peace of mind the data collected remains private, particularly important if you are collecting sensitive or personal information.

    • Two-factor authentication
    • Access restriction by IP
    • InfoSec documentation/Third party contracts
  • Integrations

    • Zapier
    • Google Analytics/Tag Manager

      Ever wanted to know a little more about who is completing your surveys? Add your own Google Tag Manager and/or Google Analytics integration and you'll be able to get additional insight on respondents such as location and devices, track survey conversions, sources of survey traffic and which route they took through your app or website to complete a survey and much more!

    • API access

      Leverage our powerful API to create bespoke integrations that fit into your existing systems and workflows enabling you to automate processes and enrich existing data sets. Detailed documentation is available allowing developers to use the RESTful API to access powerful features to remotely manage surveys, contact lists, responses, and more at scale.

    • Webhooks

      Our webhooks enable you to subscribe and unsubscribe to events when they occur in SmartSurvey enabling you to send, for example, survey response data to an external database.

    • Send via API

      Leverage our API to send surveys at scale in real-time triggered by an event in a third party system or app.

    • Access to Salesforce

      Connect SmartSurvey to Salesforce and start automating survey distribution triggered from any number of custom objects in Salesforce. You can map your survey responses back to any Salesforce object enabling you to centralise data such as customer feedback to drive action based on rich insight.

  • Other

    • Standard training

      Get access to help guides, videos, webinars and training documents.

    • Dedicated account manager

      You have a dedicated account manager who will be on hand to answer any questions, help you with technical issues and provide guidance on the best way to achieve your data collection goals. Please note, this is available on annual invoice only.

    • Advanced filtering
    • Access to customer success team

      You will have a access to the customer success team who will work with you to achieving your goals and key objectives. (Enterprise/Enterprise Plus)

    • Access to 1:1 training

      From a single user to a whole team, we offer private training to help you realise value from SmartSurvey in as shorter timeframe as possible. From survey design and distribution to advanced logic and analysis, our experts can provide anything from a basic overview to a deep dive training program to make you a survey master.

    • Access to custom development

      If you can't find a way to achieve your data collection goals through SmartSurvey why not speak to our team about a custom project? We have developed bespoke solutions for leading brands as well as central and local government to deliver solution in line with their specific requirements.

    • Access to custom DPAs/contracts/terms

      Our technical and legal team will create a custom DPA, contract and payment terms.

    • Access to custom support SLAs

      We’re committed to providing great service to all our customers. However, if you want our SLAs to match yours for consistency of service, or perhaps you want that extra peace of mind, we’re happy to create a custom service level agreement.

    • Access to infosec due diligence process

      Our technical and legal team will complete and return any infosec documentation required.

  • Team management

    • Ability to move surveys between users
    • Activity log
    • Add, reassign and remove users
    • Advanced permissions (restrict access to certain surveys)
    • Consolidated billing
    • Quality control to ensure correct usage
    • Share access to projects
    • Shared asset library to ensure surveys are always on brand
    • Shared question library to ensure your team are asking the right questions

Basic

FREE

No Credit Card Required

FREE

No Credit Card Required

or Start for free

  • General

    • 1 user
    • Unlimited surveys
    • 15 questions per survey
    • 100 responses/mo
    • Accessible & responsive surveys

      Surveys adapt to the screen size of any device and are designed to be as accessible as possible for those with disabilities.

    • Customer support (phone, email and in-app ticket system)
    • GDPR Compliant
  • Survey design

    • Ready-made survey templates
    • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
    • Skip logic, page logic, piping, default answers

      Using our powerful logic functions to create dynamic surveys that change based on the data entered. By incorporating data into questions, or branching the respondent’s routes through the survey, you can show more relevant content to deliver a highly tailored survey experience.

    • Create surveys in any language

      Translate all parts of the survey – questions, answers, headings, button text, error messages, and more.

    • Custom theme/branding
    • File uploads

      Your respondents can submit files as part of their responses. If you’re collecting CVs from job applicants, receiving written submissions, tendering documents, image, or video files, your respondents can submit these without needing to find their own hosting, delivering a better experience and centralising the data collection process.

    • File library
    • One survey, multiple languages

      Global customer base? No problem. You can create custom surveys in multiple languages and receive responses in the respondent’s language of choice, then easily access and analyse the data within one set of results.

  • Survey distribution

    • Unlimited tracking links
    • Survey authentication

      If you have a survey that contains sensitive information you can set it to require a unique Username or Password for each of your respondents to access your survey.

    • Email tool

      Send surveys via email, track open rates, views, and opt-outs.

    • Custom variables
    • Offline surveys

      Our offline surveys feature that allows you to collect responses on smart devices that are not connected to the internet – ideal for fieldwork, events or rural areas.

    • Advanced email triggers

      Email triggers allow you to automatically send an email to specific recipients when a response is submitted. This function is ideal for driving business actions for instance if a customer gave a low satisfaction score SmartSurvey could trigger an email for the customer service team to speak to get in touch with them.

    • Access to send via SMS

      Send your surveys via text message directly from the SmartSurvey interface – ideal for connecting with respondents that don't engage well via email or other digital channels.

    • Access to custom domain branding

      Customise the link used to access your surveys via the web. For the ultimate in branding, we offer the ability to host your survey on a custom web domain, such as surveys.yourdomain.com. Custom domains are particularly popular when conducting customer surveys as the domain is familiar and maintains trust between the brand and the respondent.

  • Results & analytics

    • Results in real-time

      View the results of your surveys as they come in.

    • Export to Excel, CSV, PDF or Word
    • Advanced filtering
    • Text analysis (word cloud)

      Quantify and categorize free-text responses and generate charts based on this data.

    • Basic cross-tabs

      View and compare relationships between certain questions.

    • Advanced cross-tab report

      Cross tab reports enable you to view and compare relationships across any number of questions. You can group survey responses together enabling you to understand correlation or differences in the results. Cross tab reports are great for simplifying large or complex data sets as the data can be quickly broken down into small groups for analysis enabling you to uncover insight fast to help you drive action.

    • Schedule reports sent by email
  • Security

    • Secure Surveys (SSL/HTTPS)

      SSL (Secure socket layer) encrypts survey responses during transmission giving you, and respondents peace of mind the data collected remains private, particularly important if you are collecting sensitive or personal information.

    • Two-factor authentication
    • Access restriction by IP
    • InfoSec documentation/Third party contracts
  • Integrations

    • Zapier
    • Google Analytics/Tag Manager

      Ever wanted to know a little more about who is completing your surveys? Add your own Google Tag Manager and/or Google Analytics integration and you'll be able to get additional insight on respondents such as location and devices, track survey conversions, sources of survey traffic and which route they took through your app or website to complete a survey and much more!

    • API access

      Leverage our powerful API to create bespoke integrations that fit into your existing systems and workflows enabling you to automate processes and enrich existing data sets. Detailed documentation is available allowing developers to use the RESTful API to access powerful features to remotely manage surveys, contact lists, responses, and more at scale.

    • Webhooks

      Our webhooks enable you to subscribe and unsubscribe to events when they occur in SmartSurvey enabling you to send, for example, survey response data to an external database.

    • Send via API

      Leverage our API to send surveys at scale in real-time triggered by an event in a third party system or app.

    • Access to Salesforce

      Connect SmartSurvey to Salesforce and start automating survey distribution triggered from any number of custom objects in Salesforce. You can map your survey responses back to any Salesforce object enabling you to centralise data such as customer feedback to drive action based on rich insight.

  • Other

    • Standard training

      Get access to help guides, videos, webinars and training documents.

    • Dedicated account manager

      You have a dedicated account manager who will be on hand to answer any questions, help you with technical issues and provide guidance on the best way to achieve your data collection goals. Please note, this is available on annual invoice only.

    • Advanced filtering
    • Access to customer success team

      You will have a access to the customer success team who will work with you to achieving your goals and key objectives. (Enterprise/Enterprise Plus)

    • Access to 1:1 training

      From a single user to a whole team, we offer private training to help you realise value from SmartSurvey in as shorter timeframe as possible. From survey design and distribution to advanced logic and analysis, our experts can provide anything from a basic overview to a deep dive training program to make you a survey master.

    • Access to custom development

      If you can't find a way to achieve your data collection goals through SmartSurvey why not speak to our team about a custom project? We have developed bespoke solutions for leading brands as well as central and local government to deliver solution in line with their specific requirements.

    • Access to custom DPAs/contracts/terms

      Our technical and legal team will create a custom DPA, contract and payment terms.

    • Access to custom support SLAs

      We’re committed to providing great service to all our customers. However, if you want our SLAs to match yours for consistency of service, or perhaps you want that extra peace of mind, we’re happy to create a custom service level agreement.

    • Access to infosec due diligence process

      Our technical and legal team will complete and return any infosec documentation required.

  • Team management

    • Ability to move surveys between users
    • Activity log
    • Add, reassign and remove users
    • Advanced permissions (restrict access to certain surveys)
    • Consolidated billing
    • Quality control to ensure correct usage
    • Share access to projects
    • Shared asset library to ensure surveys are always on brand
    • Shared question library to ensure your team are asking the right questions

SmartSurvey student, academic & not-for-profit plans

Student Plans

Our exclusive student plans are fully loaded with all of the benefits of pro and business plans, and at a 50% discount.

Not-for-profit Plan

We understand the financial constraints of not-for-profit organisations and charities, so offer great discounts without compromise on the quality of service.

Frequently Asked Questions

Can I trial SmartSurvey before subscribing?

Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need.

Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and access to view 20 responses during the 14-day period. If you collect more than 20 responses during your trial, these will be visible in your account once you upgrade to the paid plan.

To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require a trial of our Enterprise survey tools then please get in touch.

Can I cancel at any time?

If you pay by invoice you need to provide 31 days notice, otherwise you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract.

There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.

What payment options are available?

We accept most major credit and debit cards for monthly and annual payments. We also accept Purchase Orders and payments via invoice, but only on annual business plans and above. Receive a discount by paying for a year in advance.

Is my data secure and private?

All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.

Do you offer discounts for students and charities?

Yes, discounts are available with our Student and Not-for-Profit plan. Student accounts, perfect for academic research, are discounted by 50% per month and we offer great discounts for charities – go to our Account Request page to see if your not-for-profit organisation qualify for a discount.

I have more questions. Where can I find answers?

Get in touch, we are here to help! If you would like further information about the right plan for you, our friendly customer support team are ready to give you instant, expert advice. Simply visit our Contact Page or call us on 0800 0937 822.

Are your plan prices inclusive of VAT?

Our paid plan prices are displayed exclusive of VAT.
All prices are subject to VAT.

Need help selecting the right plan?

For more information please get in touch. View our contact details or call us on 0800 0937 822.

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