Smarter decisions start here

Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need.

Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and access to view 100 responses during the 14-day period. If you collect more than 100 responses during your trial, these will be visible in your account once you upgrade to the paid plan. Data export is limited to 10 responses during the trial period.

To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require a trial of our enterprise survey tools then please get in touch.

Yes. You can upgrade, downgrade, or cancel your plan at any time from your account page.

How billing and changes to your plan work

Plans are billed annually.

If you cancel or downgrade during your annual term, your change will take effect at the end of your current billing period. You’ll continue to have access to the features included in your current plan until that date.

We don’t offer refunds or credits for partial billing periods. If you change or cancel your plan partway through the term (for example, after 6 months), you remain committed to – and will be charged for – the full annual term.

There’s no need to contact us to downgrade your account, as long as you make the change before your next payment is due from your account page.

If you pay by invoice

If you pay by invoice, you’ll need to provide 31 days’ notice if you want to cancel or downgrade your plan.What happens to my surveys and data?Your surveys and any data you’ve collected will remain in your account when you downgrade and can be accessed later, until you choose to delete your account.

We accept most major credit and debit cards for our Advanced and Growth plans. These plans are billed on a subscription basis. Our Full Access plans are invoiced.

All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.

Yes, our Student Plan is the perfect, flexible and discounted option for academic research. We also offer great discounts for charities; go to our Account Request page to see if your not-for-profit organisation qualifies for a discount.

Our paid plan prices are displayed exclusive of VAT. All prices are subject to VAT.