Smarter decisions start here
Our paid plan prices are displayed exclusive of VAT.
All prices are subject to VAT.
For CX teams running multi-touchpoint experience programmes
Where most CX teams are stuck
Scores move up and down but nobody can explain what's driving the shift
CX recommendations get made, then die in slide decks nobody revisits
Growing investment in experience programmes with no clear proof of return
Firefighting complaints instead of fixing root causes behind them
Where SmartCX gets you
Board-ready answers on what's driving loyalty up or down
Root causes prioritised by business impact and data rather than opinion
See how scores, sentiment and key themes are moving over time, not just a snapshot of today
Show the board exactly where CX investment is moving the needle
The full CX programme
Get a complete picture of your customer experience
- Collect NPS, CSAT, and CES at every touchpoint to build a full view of CX
- Monitor and respond to third-party reviews alongside survey data
- Sync feedback data to your CRM and business tools to eliminate data silos
Know why customers feel the way they do
- See customer emotion across every open-text response automatically
- AI groups open-text feedback into themes to surface patterns
- Multi-source dashboards bring data from all touchpoints into one view
Turn insights into impact that your board can see
- Identify the most impactful work by identifying what is driving scores down
- Run global programmes in any language without manual translations
- Create trend charts to show whether actions impacted scores over time
For people teams running employee programmes at scale
Where most people teams are stuck
Engagement programme is running but employee turnover keeps climbing
EX investment with no way to prove what is the most important thing to work on
People leaders making decisions without their own team's data
The global workforce invisible in an English-only programme
Where SmartEX gets you
Early warning on disengagement before it becomes attrition
Root causes ranked by impact so you fix what matters first
Every people leader equipped with live data for their team
Run multi-lingual EX feedback programmes to get a clear picture of your global workforce
The full EX programme
Get a complete picture of your employee experience
- Full employee lifecycle visibility via eNPS, eSAT, and engagement
- Automatically translate surveys and responses for global workforces
- Branded surveys that match your organisation at every touchpoint
See the why that sits behind the numbers
- Detect how employees really feel with AI-powered sentiment analysis
- Let AI group employee comments into the topics that matter most
- Multi-source dashboards help you see the full workforce picture
Insight that reaches every leader in your organisation
- Live dashboards segmented by team, location, or department
- Receive alerts for feedback with low scores to intervene before people leave
- Trend reporting shows whether your actions are actually working
For organisations running patient experience programmes
Where most PX teams are stuck
FFT feedback gets submitted but never shapes improvement
No trust-wide picture of where the patient's experience is failing
Patient experience investment with no evidence of impact
Reporting takes days and still leaves questions unanswered and unaddressed
Where SmartPX gets you
A single, live picture of patient experience across every ward and service
Your team spending time on fixes that actually move scores, not chasing the wrong problems
Board and NHS England reports generated automatically, not manually
Catch patient issues and complaints early, before they impact scores
The full PX programme
Hear every patient's voice at each touchpoint
- Compliant FFT surveys ready to launch with no setup required
- Capture feedback at every point of care, on any channel or device
- Remove barriers for diverse patient populations with AI Translations
Understand the story behind patient scores
- Understand the emotional tone of patient feedback automatically
- Automatically code patient comments into recurring themes
- Compare experience across hospitals, wards, and departments
Prove that things are changing
- Automated reports for NHS England, boards, and service leads
- Trend reporting shows whether improvements are landing
- Entity hierarchy organises feedback from trust to individual department
For public sector bodies running public consultations
Where most consultation teams are stuck
Consultations run on time and on budget, but participation stays flat
Your organisation asked for feedback but can't prove it actually listened or acted
Budget spent on separate tools that don't join up or talk to each other
Responses sitting unread because there's no time or resource to properly analyse them
Where SmartCE gets you
Higher participation from one branded hub citizens know and return to
Prove you acted on feedback with “We asked, you said, we did” pages
Save money with one platform replacing separate consultation and engagement tools
Save hours by understanding what citizens are really saying with AI Analysis
The full consultation programme
One place for every consultation
- Public hub listing active, upcoming, and closed consultations
- Branded landing pages matching your council's identity building trust
- Citizen accounts with login, saved progress, and full consultation history
Understand what citizens really think
- Interactive maps with pin-drop so residents can give feedback tied to location
- Save and continue lets citizens complete longer consultations later
- AI sorts consultation responses into clear themes for faster, better reporting
Prove that you have listened and taken action
- “We asked, you said, we did” outcome pages published from results
- Citizen directory so residents can follow topics they care about
- Departmental roles with central oversight and quality control
Frequently asked questions
Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need.
Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and access to view 100 responses during the 14-day period. If you collect more than 100 responses during your trial, these will be visible in your account once you upgrade to the paid plan. Data export is limited to 10 responses during the trial period.
To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require a trial of our enterprise survey tools then please get in touch.
Yes. You can upgrade, downgrade, or cancel your plan at any time from your account page.
How billing and changes to your plan work
Annual plans
Plans billed annually are committed for the full term. If you cancel or downgrade during your annual term, your change will take effect at the end of your current billing period. You'll continue to have access to the features included in your current plan until that date.
We don’t offer refunds or credits for partial billing periods. If you change or cancel your plan partway through the term (for example, after 6 months), you remain committed to – and will be charged for – the full annual term.
There’s no need to contact us to downgrade your account, as long as you make the change before your next payment is due from your account page.
Monthly plans
Monthly plans are flexible and can be cancelled at any time. If you cancel or downgrade, your change will take effect at the end of your current monthly billing period — you'll continue to have full access to your plan's features until that date.
To avoid being charged for the next month, make sure you cancel or downgrade before your next renewal date. You can do this at any time from your account page, with no need to contact us.
If you pay by invoice
If you pay by invoice, you’ll need to provide 31 days’ notice if you want to cancel or downgrade your plan.What happens to my surveys and data? Your surveys and any data you’ve collected will remain in your account when you downgrade and can be accessed later, until you choose to delete your account.
We accept most major credit and debit cards for our Advanced and Growth plans. These plans are billed on a subscription basis. Our Scale and Full Access plans are invoiced.
All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.
Yes, our Student Plan is the perfect, flexible and discounted option for academic research. We also offer great discounts for charities; go to our Account Request page to see if your not-for-profit organisation qualifies for a discount.
Our paid plan prices are displayed exclusive of VAT. All prices are subject to VAT.
SmartSurvey student and not-for-profit plans
Student plan
Loaded with all the advanced features you need to complete your research projects at a student-friendly monthly price.
Not-for-profit Plan
We understand the financial constraints of not-for-profit organisations and charities, so offer great discounts without compromise on the quality of service.
