Plans & pricing for everyone

Cancel at any time. Student, academic & not-for-profit plans available

Monthly Annually
  • Enterprise

    £85 / month

    Billed £1,020 annually

    For individuals that need access to advanced tools and integrations.

    Sign Up

    or Try for free

    Essentials:

    • 1 user
    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses

    Top features:

    • Everything from Business
    • Dedicated account manager and access to customer success team
    • API access*
    • Webhooks*
    • Custom survey redirect
    • Default answers (pre-population)
    • Email triggers
    • Exit intent popups
    • Google analytics & tag manager
    • Hide powered by 'SmartSurvey' footer
    • Multilingual surveys (one survey in multiple languages)
    • Offline surveys & kiosk mode
    • Send invitations via SMS**

    Show more


    * Fair usage limits apply

    ** SMS credits purchased separately

  • Professional

    £35 / month

    Billed monthly

    £30 / month

    Billed £360 annually

    Great for individuals who want to create professional surveys.

    Sign Up

    or Try for free

    Essentials:

    • 1 user
    • Unlimited surveys
    • Unlimited questions
    • 1000 responses/moUnlimited responses 1000 responses/mo

    Top features:

    • Everything from Basic
    • Access to managed services
    • Create surveys in any language
    • Text analysis (word clouds)
    • Results in real time
    • Multiple tracking links
    • Unlimited filter reports
    • Pop up surveys (excluding exit intent)
    • Standard training

    Show more

  • Basic

    Free

    No credit card required

    Ideal for personal use to build a basic survey. Free forever.

    Sign Up

    or Start for free

    Essentials:

    • 1 user
    • Unlimited surveys
    • 15 questions per survey
    • 100 responses/mo

    Top features:

    • No credit card required
    • Customer support (phone, email and in-app ticket system)
    • GDPR compliant
    • Survey templates

    Show more

  • GDPR compliant

    GDPR compliant, UK/EU data storage, all data processed in UK/EU.

  • Data Security

    Data encrypted during transit and at rest, ISO 27001 and Cyber Security Essentials Plus certified.

  • Support

    Help when you need it, through phone, email and in-dashboard support.

You’re in safe hands

  • GDPR compliant
  • ISO 27001 security logo
  • G-Cloud supplier
  • Cyber essentials plus
  • Information Commissioners Office
  • McAfee Secure site logo
  • DSS compliant

Looking for team plans?

Work as a team and share your SmartSurvey account with ease and flexibility throughout your entire organisation.

See team plans

  • Enterprise

    £85 / month

    Billed £1,020 annually

    Sign up

    • General

      • 1 user
      • Unlimited surveys
      • Unlimited questions
      • Unlimited responses
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • Team management

      • See team plans
      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • See all features
  • Business

    £50 / month

    Billed monthly

    £40 / month

    Billed £480 annually

    Sign up

    • General

      • 1 user
      • Unlimited surveys
      • Unlimited questions
      • Unlimited responses
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • Team management

      • See team plans
      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • See all features
  • Pro

    £35 / month

    Billed monthly

    £30 / month

    Billed £360 annually

    Sign up

    • General

      • 1 user
      • Unlimited surveys
      • Unlimited questions
      • 1000 responses/mo Unlimited responses 1000 responses/mo
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • Team management

      • See team plans
      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • See all features
  • Basic

    Free

     

    Sign up

    • General

      • 1 user
      • Unlimited surveys
      • 15 questions per survey
      • 100 responses/mo
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • Team management

      • See team plans
      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • See all features
  • Enterprise Plus

    POA

    A bespoke solution for organisations that need advanced data collection and collaboration.

    GET IN TOUCH

    or Request a demo

    Team Management:

    • Unlimited users
    • Manage team members' access
    • Consistent branding across the organisation
    • Team collaboration features

    Essentials:

    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses

    Top features:

    • Everything from Enterprise
    • Unlimited API access
    • Two-factor authentication via SMS
    • Access to custom contracts/terms
    • Access to custom data processing agreements
    • Access to custom development
    • Access to custom support SLAs
    • Bespoke training programme
    • Connect your own mail server
    • Create your own password policy
    • Custom domain branding (surveys.yourdomain.com)
    • Custom SMS sender name
    • Access to infosec due diligence process
    • Salesforce integration
    • Single Sign-On
    • White label user interface
    • Dedicated customer success manager

    Show more

  • Enterprise Team

    £75 / user / month

    Starting at 3 users
    Billed £2,700 annually

    A complete solution for teams with advanced data collection and collaboration requirements.

    GET IN TOUCH

    or Request a demo

    Team Management:

    • Starting at 3 users
    • Manage team members' access
    • Consistent branding across the organisation
    • Team collaboration features

    Essentials:

    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses

    Top features:

    • Everything from Business
    • API access*
    • Webhooks*
    • Custom survey redirect
    • Default answers (pre-population)
    • Email triggers
    • Exit intent popups
    • Google analytics & tag manager
    • Hide powered by ‘SmartSurvey’ footer
    • IP restriction
    • Multilingual surveys (one survey in multiple languages)
    • Offline surveys & kiosk mode
    • Professionally designed on brand template
    • Send invitations via SMS
    • Dedicated account manager and access to customer success team

    Show more


    * Fair usage limits apply

  • Business Team

    £30 / user / month

    Starting at 3 users
    Billed £1,080 annually

    Best suited for teams regularly creating surveys with a high volume of responses.

    Sign Up

    or Request a demo

    Team Management:

    • Starting at 3 users
    • Manage team members' access
    • Consistent branding across the organisation
    • Team collaboration features

    Essentials:

    • Unlimited surveys
    • Unlimited questions
    • Unlimited responses

    Top features:

    • Billed annually
    • Two-factor authentication
    • Access to managed services
    • Advanced data export
    • Cross tab reporting and exporting
    • Custom variables
    • Customisable survey themes
    • File library
    • File upload question type
    • Net Promoter Score question type
    • Piping
    • Scheduled reports sent by email
    • Send invitations via email
    • Standard training
    • Dedicated account manager

    Show more

  • GDPR compliant

    GDPR compliant, UK/EU data storage, all data processed in UK/EU.

  • Data Security

    Data encrypted during transit and at rest, ISO 27001 and Cyber Security Essentials Plus certified.

  • Support

    Help when you need it, through phone, email and in-dashboard support.

You’re in safe hands

  • GDPR compliant
  • ISO 27001 security logo
  • G-Cloud supplier
  • Cyber essentials plus
  • Information Commissioners Office
  • McAfee Secure site logo
  • DSS compliant
  • Enterprise Plus

    POA

    Get in touch

    • General

      • Unlimited users
      • Unlimited surveys
      • Unlimited questions
      • Unlimited responses
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Team management

      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • See all features
  • Enterprise Team

    £75 / user / month

    Starting at 3 users
    Billed £2,700 annually

    Get in touch

    • General

      • Starting at 3 users
      • Unlimited surveys
      • Unlimited questions
      • Unlimited responses
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Team management

      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • See all features
  • Business Team

    £30 / user / month

    Starting at 3 users
    Billed £1,080 annually

    Sign up

    • General

      • Starting at 3 users
      • Unlimited surveys
      • Unlimited questions
      • Unlimited responses
      • Accessible & responsive surveys
      • Customer support (phone, email and in-app ticket system)
      • GDPR Compliant
    • Team management

      • Ability to move surveys between users
      • Activity log
      • Add, reassign and remove users
      • Advanced permissions (restrict access to certain surveys)
      • Consolidated billing
      • Quality control to ensure correct usage
      • Share access to projects
      • Shared asset library to ensure surveys are always on brand
      • Shared question library to ensure your team are asking the right questions
    • Survey design

      • Ready-made survey templates
      • Advanced question types (Likert scale, slider, continuous sum, semantic differential, survey scoring, NPS)
      • Skip logic, page logic, piping, default answers
      • Create surveys in any language
      • Custom theme/branding
      • File uploads
      • File library
      • One survey, multiple languages
    • Survey distribution

      • Unlimited tracking links
      • Survey authentication
      • Email tool
      • Custom variables
      • Offline surveys
      • Advanced email triggers
      • Access to send via SMS
      • Custom domain branding
    • Results & analytics

      • Results in real-time
      • Export to Excel, CSV, PDF or Word
      • Advanced filtering
      • Text analysis (word cloud)
      • Basic cross-tabs
      • Advanced cross-tab report
      • Schedule reports sent by email
    • Security

      • Increased security (SSL/HTTPS)
      • Two-factor authentication
      • Access restriction by IP
      • InfoSec documentation/Third party contracts
    • Integrations

      • Zapier
      • Google Analytics/Tag Manager
      • API access
      • Webhooks
      • Send via API
      • Salesforce
    • Other

      • Standard training
      • Dedicated account manager
      • Access to customer success team
      • Dedicated customer success manager
      • Bespoke training programme
      • Access to custom development
      • Access to custom DPAs/contracts/terms
      • Access to custom support SLAs
      • Access to infosec due diligence process
    • See all features

Frequently Asked Questions


Can I trial SmartSurvey before subscribing?

Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need. Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and 20 responses during the 14-day period. To register for a trial account, simply click on the Try for Free link at the bottom of each plan located above, if you require an Enterprise trial then please get in touch.

Can I cancel at any time?

If you pay by invoice you need to provide 31 days notice, otherwise you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract. There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.

What payment options are available?

We accept most major credit and debit cards for monthly and annual payments. We also accept Purchase Orders and payments via invoice, but only on annual business plans and above. Receive a discount by paying for a year in advance.

Is my data secure and private?

All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by ‘you’ the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act.

Do you offer discounts for students and charities?

Yes, discounts are available with our Student and Not-for-Profit plan. Student accounts, perfect for academic research, are discounted by 50% per month and we offer great discounts for charities - go to our Account Request page to see if your not-for-profit organisation qualify for a discount.

I have more questions. Where can I find answers?

Get in touch, we are here to help! If you would like further information about the right plan for you, our friendly customer support team are ready to give you instant, expert advice. Simply visit our Contact Page or call us on 0800 0937 822.

Are your plan prices inclusive of VAT?

Our paid plan prices are displayed exclusive of VAT.
All prices are subject to VAT.

SmartSurvey student, academic & not-for-profit plans

Student Plans

Our exclusive student plans are fully loaded with all of the benefits of pro and business plans, and at a 50% discount.

Find out more

Not-for-profit Plan

We understand the financial constraints of not-for-profit organisations and charities, so offer great discounts without compromise on the quality of service.

Find out more

Need help selecting the right plan?

For more information then please get in touch,
or you can call us on 0800 0937 822.

Get in touch

UK-based with safe and secure data storage

100% personal, one-to-one online service

Trusted by leading brands worldwide

GDPR compliant with data collection

Send us a message

Book Your Live Personalised Demonstration

Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.