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Employee Surveys

Get deeper insight with market research

For companies of any size, our market research surveys can help gather feedback, measure consumer awareness or assist in the development of new products. Get the insights you need to grow your business fast.


Get accurate insights to make informed decisions

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    Buy Survey Responses

    Need people to take your survey but don’t have contacts in your address book? Get responses with our Live Audience service.

  • customer feedback icon

    Product Development

    Review customer feedback on products and services throughout the buying lifecycle to drive improvements.

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    Market Trends

    Gather accurate data to develop a clear industry picture in order to make smart, informed decisions fast.

  • Brand Awareness

    Accrue feedback to benchmark your brand against your competitors in order to increase your market share.

Reach the right audience for your research

SmartSurvey’s Live Consumer Audience service gives you instant access to more than 20 million respondents in over 70 countries. Interview any demographic group, from general consumers to niche audiences. Start getting real opinions from real people.

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Ask the right questions

Gather the feedback you need by asking precisely what you want. With hundreds of question types to choose from, you can get the data you need.

  • Use rich media questions to embed video, audio or images
  • Gather preferences with ranking and rating questions
  • Record responses in free text comments and other text boxes
  • Ensure relevancy with skip logic and piping
  • One survey, multiple languages
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Connect with your customers effectively

Distribute mobile responsive customer satisfaction surveys via web links, emails, social media or QR codes and collect results in
real-time. Send by SMS, collect data offline or capture data from web site visitors. Gather customer feedback anytime, anywhere.

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  • Web Intercept

    Get real-time feedback from your website visitors with targeted surveys. Trigger them to appear based on the pages visited.

  • Offline

    Extend the reach of your surveys by collecting data at the point of experience. Save feedback ready to download when you’re connected.

  • Popups

    Capture information about your business from web site visitors. Use relevant triggers to get opinion directly from the people that matter.

  • Kiosk

    Benefit from collecting in-the-moment feedback from any location. Gather honest consumer insight at the point of experience, when it matters most.

  • Mobile

    All surveys created with SmartSurvey software are mobile responsive. Catch people on the move and capture information when it matters.

  • Telephone Surveys

    Generate unique survey links to get answers on your customer’s behalf. Merge results with data gathered elsewhere to build the full picture.

  • SMS Invitation

    Send your survey by SMS and target users on the move. Reach your audience anywhere, at anytime and capture feedback instantly.

  • Social Media

    Engage with like-minded people and collect their feedback. Share surveys directly onto any social media platform and gather opinion fast.

Make the right decisions

Advanced reporting options enable you to identify changes that need making quickly. Export and share results with colleagues.

  • Quickly identify demand opportunities and market potential
  • Benchmark brand awareness compared to competitors
  • Use text analysis to capture valuable quantitative data
  • View results with clear graphical reporting
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Discover why companies of all sizes use SmartSurvey

  • anthony nolan logo

    How the UK’s blood cancer charity use SmartSurvey to gather feedback from donors and support fund raising efforts.

  • ikea logo

    How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.

  • mercedes-benz logo

    Mercedes-Benz increased response rates and simplified administration with SmartSurvey
    custom development.


Over 100,000 businesses, organisations and individuals use SmartSurvey.

Your data is secure with us

  • Security Features

    Enable SSL encryption & password protection on surveys. Apply IP restriction on user accounts and responses.

  • ISO 27001 Certified

    The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

  • UK Based Servers

    All data is stored and backed up on UK-based servers. You can be assured your data never leaves the EU.

  • Data Protection Act

    Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

Stamp of Approval

Get in Touch

If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.

Do you have any specific requirements?