SmartSurvey has transformed our ability to present live insights in all levels of the organisation. Our feedback loop is quicker and more effective.
AI‑powered eNPS survey software
Track team loyalty and fuel advocacy for your culture
Find out how likely your people are to recommend working at your company and why. Uncover sentiment, fix what’s broken, and build a culture they’ll want to stay in and speak up for.
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Get a personalised demo of SmartSurvey. Customised to your goals, led by our experts.
Trusted by 600,000+ happy users
Create, analyse, and improve your eNPS with SmartSurvey
Here’s what eNPS helps you achieve
It’s more than just a score. Boost engagement, reduce churn and improve your company culture – with deep insights that tell you what’s working and what isn’t.
Retain top talent longer
Spot signs of disconnection early and act before staff leave. Route insights to line managers instantly to stop good people slipping away.
Improve employer brand
Proud employees are your best recruiters. Use advocacy data to strengthen internal culture and attract the right people with genuine referrals.
Build a healthier culture
Identify what makes your workplace worth recommending. Use those signals to reinforce the values and actions that keep people engaged.
Build real-time eNPS dashboards for every level of your organisation
SmartSurvey turns all your feedback into live, role‑based views so managers spot issues early and leaders track morale at a glance.
Distribute eNPS surveys that reach your people wherever they are
Maximise response rates by meeting your teams in the moments that matter.
Why SmartSurvey?
SmartSurvey is the complete eNPS solution
Other tools
Just a score – no skip logic, no open-text analysis, missing context about engagement and pride
Takes weeks of manual analysis to uncover why employees feel disconnected or undervalued
You’re left guessing what’s causing low morale – or fixing the wrong thing without clarity
Feedback’s collected but not acted on, leaving issues to linger and trust to erode
Internal tools are clunky, so insights stay buried or don’t reach the right people
eNPS with SmartSurvey
With skip logic and open-text insights built‑in, you get the full picture on team engagement
Spot emotional trends in morale and advocacy instantly with AI that highlights what’s really going on
Real‑time eNPS dashboards reveal emerging risks and wins so you can act fast
Built‑in case management helps you follow up with care and resolve issues quickly
Join 1000s of employers who use eNPS not just to measure, but to improve culture
Product tour - Discover how quickly you can create surveys that track employee loyalty
Connect your eNPS data to your tech stack
Push, pull and trigger actions automatically. Share insights easily across your apps and teams. Get more from your scores, boost efficiency and add value throughout your organisation.
Don’t just take our word for it
Trusted by leading companies and brands worldwide.
Oliver Shreeve, BPP
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Martin, uSwitch
Multi-award winning survey software
Launch your eNPS programme in four steps
Our team will help guide you through go-live and help you begin measuring loyalty insights.
Discovery call
Help our team understand your current challenges and goals – not a one-size-fits-all pitch.
Tailored demo
A tailored walkthrough focused on your goals, your teams, and your challenges.
Custom trial
We’ve shown you how SmartSurvey works - now take it for a test drive with your team.
Launch
We don’t disappear after the contract – our team guides your first survey launch step-by-step.
What is Employee Net Promoter Score (eNPS)?
How eNPS Works
The scoring breaks down like this:
Detractors (0-6)
Unhappy employees unlikely to recommend your organisation.
Passives (7-8)
Content but uncommitted employees with neutral sentiment.
Promoters (9-10)
Highly satisfied employees who actively recommend you.
Your eNPS score = % Promoters minus % Detractors
For example, if 80% of your employees are Promoters and 5% are Detractors, your eNPS is 75.
SmartSurvey is a digital survey solution that helps anyone create surveys, build questionnaires and analyse the results.
