Feature highlights

External Alerts and Updates

Create survey alerts and reminders to boost survey engagement and your own productivity. Get updates to email inboxes or external apps.

Stay updated with email alerts

Set your survey to send an email alert for every new response that’s completed. You can keep up to date with survey activity without needing to log in to your account, and if you want, each alert can contain a PDF of the response itself. All emails are encrypted for the security of you and your respondents.

Update others with email triggers

Set email alerts to any email address you want when any response is completed. Combine with skip logic to set conditions to trigger emails based on the answers your respondents give to your questions. This allows you to create tailored alerts for things like poor NPS scores or High-rated interactions and send those alerts to whoever is most appropriate.

Use email reminders to push engagement

The Email tool lets you set up automated reminders to nudge your respondents into completing their surveys. This can help boost engagement with surveys distributed via email, without annoying respondents who’ve completed the survey, as they don’t get sent the reminders.

Employ Webhooks to transmit data securely

Webhooks allow you to configure a survey to send response data via an encrypted connection to any endpoint on the web you want, meaning a survey can have a real-time data flow to external systems. Update proprietary systems or popular software such as Google sheets or Excel online.

Use APIs to access survey data remotely

The SmartSurvey API gives secure access to your survey data to any system you authorise to do so. The possibilities are almost endless, allowing integrations to be build to CRM systems, data warehouses, or any other system that can be connected to the web.

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