Beta
Protect reputation and improve ratings
Spot negative reviews the moment they appear, understand what's driving positive and negative sentiment across all sources, and respond to reviews without leaving the platform.
Trusted by 600,000+ happy customers
See every review in one place, spot the patterns, and fix what isn’t working
Your customers leave reviews across Google and Trustpilot. SmartSurvey brings them together so you can understand what's happening and respond before small problems become bigger ones.
Centralise reviews across every location and brand
Link all your Google Business and Trustpilot profiles. All your reviews in one place, all your insights consolidated.
AI analysis that shows you where to focus
Automatic sentiment and thematic tagging across every review. Spot the problems that need attention. See what's driving the praise.
Respond to Google reviews without switching tools
When replying is this easy, reviews stop slipping through the cracks. Every customer gets a response.
Analyse site by site to spot gaps in performance early
See which sites are thriving and which are struggling. Replicate what's working, fix what isn't.
Connect improvements to public rating trends
Track how operational changes affect your ratings over time. Show exactly what your efforts delivered.
See reputation management in action.
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Turn feedback into fixes
- Spot what’s hurting your ratings
Thematic analysis tags recurring issues across all your feedback. See exactly what's dragging your ratings down. - Get the right teams to act
Specific themes help route issues to relevant departments. No more generic “improve customer experience” requests - Track whether fixes changed public perception
Compare review sentiment before and after operational changes. Demonstrate if addressing complaints actually moved your ratings
Built for multi-location teams
- Every site all in one place
Compare review sentiment across all locations without logging into separate Google accounts or exporting to spreadsheets - Right data to the right people
Location managers see their own reviews. Regional leads see their review score trends - Add locations without adding work
Connect new Google Business and Trustpilot profiles as soon as you open the sites.
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